Customer Success Splunk Platform Area TAM

Customer Success Platform Area TAM

As a Customer Success Platform Area TAM, you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You will be a Splunk expert and adept at understanding, adapting, and guiding our account teams and customers on how to best use our Platform.

Are you up for the challenge?

This is a remote role that can be performed anywhere in the United States.

You will:

• Be passionate about customers and deliver impactful solutions.
• Address organizations' complex technical challenges, proactively identifying and resolving issues before they impact the customer.
• Be a self-motivated Splunk expert eager to learn and adapt in a dynamic environment.
• Guide account team members and customers on optimal use of the Splunk Platform. Provide recommendations for a customer's overall technical health.
• Deliver strategic, case-based technical consulting (up to 90 days).
• Conduct research from various resources with the ability to consistently find answers to questions and solve complex technical problems.
• Gain agreement with account team members and customer decision-makers on the tangible value of proposed solutions.
• Deliver customer onboarding enablement-based workshops and achieve success milestones.
• Contribute to practice KPIs through process and collateral improvements, tool development, and implementation.

Minimum qualifications include:

• Several years of experience administering and using Splunk Core (Enterprise/Cloud).
• Strong Splunk architecture, data onboarding, and Splunk Core product feature experience.
• Strong SPL (Search Processing Language) skills are essential.
• Solid experience in technical consulting or big-data analytics.

Preferred qualifications include:

• Strong understanding of common enterprise applications.
• Statistical and analytical modeling skills are a plus.
• Proficiency with scripting languages (bash), application development (Java, Python,.NET), databases, and analytical tools.
• Hands-on experience with Splunk product implementation of focus and Splunk Cloud.
• Experience with cloud migration projects.