Library Assistant III – Swing Shift

Position Summary

This position supports the operations of the Eugene McDermott Library by providing leadership and operational support during extended weekend hours and the weekday mid-shift. The regular schedule is either Monday-Thursday 11am-10pm or Monday-Friday 1pm-10pm. The position is responsible for assisting with opening and closing procedures on weekends, maintaining the security and efficient operation of the library, and delivering high-quality customer service and support across multiple library service areas.

High school diploma or equivalent. A minimum of 1 year of relevant experience in a library setting; or any comparable combination of education and practical experience may be considered.

• Familiarity with library databases and information technology.
• Strong customer service skills and ability to resolve complex patron needs.
• Ability to guide and support student workers in a collaborative team environment.
• Commitment to providing a welcoming and supportive environment for all library users.
• Excellent organizational skills and attention to detail in managing resources and resolving issues.

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

• Building Security & Access: Monitor and maintain building security systems, including CCure access control; coordinate event access; review security footage; maintain access logs and lost-and-found; liaise with UTD Police as needed.
• Public Services: Serve as the primary point of contact at multiple service points, including Circulation, Multimedia, Study Rooms, Copy Center, Campus Delivery, and the Information Desk. Assist patrons with accounts, locating materials, and using the catalog and website. Provide support to users via email, phone, and chat.
• Technology Support: Handle complex transactions using library systems, troubleshoot Smart Room and equipment issues, and escalate to Library IT when necessary.
• Student Supervision & Mentorship: Mentor, supervise, and support student workers; assist with maintaining and updating training documentation.
• Resource & Equipment Management: Order and manage supplies, coordinate with vendors, perform daily equipment checks, and arrange for repairs as needed.
• Policy & Procedure Compliance: Apply library policies and procedures effectively; resolve patron concerns with professionalism and accuracy.
• Departmental Specialization: Develop expertise in one or more focus areas such as security, patron accounts, mentorship, technology support, or outreach materials.

• Must be capable of lifting, carrying, and managing materials weighing up to 15 lbs.
• Ability to stand or sit for prolonged periods while performing various tasks.

This position follows a schedule Monday‑Thursday 11am‑10pm or Monday‑Friday 1pm‑10pm. The schedule includes extended weekend hours and weekday mid-shifts, with seasonal adjustments during the summer and intersessions.

Work will be performed on-site and in person.

UT Dallas is an Equal Opportunity Employer with an employee‑friendly and supportive work environment. Our comprehensive compensation and benefits package that is effective as of your hire date includes:

• BCBS PPO Medical Insurance Options – including 100% paid employee medical coverage for full‑time employees
• AD&D Insurance
• Dental & Vision Plan Options
• Long and short‑term disability
• TRS Retirement Plan
• Fertility Benefits
• Paid time off

All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, Linked In Learning, and UT Dallas Bright Leaders Program.

All employees serve as a representative of the University and are expected to display respect, civility,…