Audio and Visual Engineer Senior

Brief Overview of Position

The Audio/Visual Collaboration Engineer is part of an industry-leading IT team working in a fast-paced environment at Texas Capital Bank. Under the general guidance of the Manager, this individual will be responsible for engineering, design, architecture, day-to-day task support, assisting in voice, collaboration and video conferencing systems configuration, administration, and operation. This includes completing preventative maintenance checks, diagnosis, and repair.

• Ability to work under pressure and tight timelines.
• Support and troubleshoot live events (Town Halls, Fireside Chats, etc.) and resolve issues with workarounds as needed.
• Ensure real-time collaboration, voice, and video conferencing systems from Cloud and Managed Services providers are available to Texas Capital Bank end users.
• Provide Tier 2 level support of various collaboration, voice, and video systems at TCB.
• Knowledge of programming/configuration of services installed by third-party A/V integrators.
• Manage proposals, including coordination of installers and tracking of time and materials.
• Create a Bill of Materials, drawings, and assist with estimated time frames for A/V integration into new builds.
• Serve as point of contact with A/V service providers, vendors, and internal A/V escalation support.
• Utilize network performance monitoring tools to isolate root-cause issues (e.g., Cisco RM, Solar Winds).
• Collaborate with IT network engineers to resolve hardware, software, or other system problems and replace defective components with vendors and MSPs.
• Remediate A/V hardware to meet security vulnerability requirements set by the IT Security team.
• Commission new conference rooms and provide on-site training with local office staff when installation is completed.
• Other duties as assigned by management.

• Bachelor’s degree related to the AV field or 5+ years of relevant experience.
• 5+ years of experience installing, configuring, and maintaining professional A/V equipment (such as video switchers and extenders, amplifiers, speakers, control systems, and microphones) from brands like QSC, Shure, Crestron, Biamp, Cisco.
• General understanding of IP communications and protocols including TCP, UDP.
• Technical understanding in design, configuration and troubleshooting of collaboration technologies.
• Experience installing and troubleshooting AV and IT-related infrastructure (cabling, connectors, rack assemblies, etc.).
• Ability to read and comprehend AV system design diagrams, specifications, and technical manuals.
• Experience with managing Cloud-based Inter Op solutions.
• Knowledge of TEAMS, Cisco Web Ex, IM, Web collaboration applications.
• Experience with Cisco codecs, video displays, and microphones.
• Experience with tabletop cable terminations, mounting speakers, pulling cables, mounting flat panel displays.
• End user support for all Unified Communications - collaborative applications, video, VoIP telephone services.
• Research new products to remain current on technology solutions.
• Ability to lift, push, carry up to 40 lbs and climb ladders up to 10 feet tall.
• Ability to work long hours on your feet and a varied schedule, including weekends. Travel up to 10%.

• Ability to multi-task effectively without compromising quality of work.
• Excellent interpersonal, oral and written communication skills.
• Detail oriented, organized, process-focused, problem solver, proactive, and ambitious.
• Ability to draw conclusions and make independent decisions with limited information.
• Ability to respond to common inquiries from stakeholders, vendors, facilities, etc.
• Candidates must be self-motivated, resourceful, and a problem solver.

• Experience using CAD and/or Visio to create AV system design diagrams.
• Crestron, Biamp, Click Share, or similar programming/install experience.
• Info Comm CTS-I certification preferred.
• Ability to program/configure A/V hardware when needed.
• Cisco CCNA Collaboration Certification.

The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy. Texas Capital is an Equal Opportunity Employer.