CI Poly Operations Engineer Security Clearance
Job in
Richardson, Dallas County, Texas, 75080, USA
Listed on 2026-07-22
Listing for:
Insight Global, Inc.
Full Time
position Listed on 2026-07-22
Job specializations:
-
IT/Tech
IT Support, Systems Engineer, SRE/Site Reliability, Systems Administrator
Job Description & How to Apply Below
- Company:
Raytheon
- Location:
Richardson, TX
- Duration:
Long term, ongoing contract, we are a sub on the program
- Clearance: TS/SCI CI poly Required Skills & Experience
- Active TS/SCI and CI Poly day 1
- Security+ or CISSP certified
- Strong understanding of Linux operating systems
- Experience supporting and troubleshooting APIs and security appliances such as API gateways
- Ability to analyze system logs, performance metrics, and diagnostic data to quickly isolate technical issues
- Ability to work independently and effectively under pressure during critical production incidents
- Availability to work extended hours and provide after-hours and on-call support
- Strong communication skills with the ability to explain complex technical issues Nice to Have Skills & Experience
- Bachelor’s degree in a STEM field and 5+ years of related experience
- Experience supporting high‑availability or mission‑critical environments
- Experience with Grafana or similar monitoring tools
- Familiarity with incident management and change‑management processes
- Broad knowledge of servers, networking, storage, and virtualization
- Experience with cloud monitoring and logging tools such as Grafana, Prometheus, Promtail, and Loki
- Familiarity with Dev Ops collaboration tools such as Jira and Confluence
Job Description
The Tier III Operations Engineer is responsible for maintaining the availability, performance, and reliability of mission-critical systems. This role serves as the highest level of operational support, providing advanced technical troubleshooting and incident resolution for complex infrastructure and application issues. The engineer collaborates with Operations, Engineering, and external vendors to ensure system stability and continuous service availability.
Key Responsibilities
- Lead diagnosis and resolution of complex incidents that cannot be resolved by Tier I or Tier II support teams
- Perform advanced troubleshooting across servers, operating systems, networking, databases, storage, virtualization, and enterprise applications
- Participate in incident response during critical outages and coordinate technical recovery efforts
- Monitor system health, performance, and capacity to proactively identify potential issues
- Develop and maintain operational documentation, troubleshooting guides, and standard operating procedures
- Support planned maintenance, system upgrades, patching, and change‑management activities
- Collaborate with engineering teams to improve system resiliency, automation, and operational efficiency
- Identify recurring issues and recommend long-term improvements to increase reliability and reduce operational risk
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