IT Support Coordinator II - Richardson, Tx

Overview

The US Oncology Network is looking for an IT Support Coordinator II to support our Richardson, Texas location. The position schedule is M - F, 8:00 am - 5:00 pm; occasional after‑hours. This is a 100% on‑site position.

The IT Support Coordinator II assists in computer systems operations including troubleshooting, maintenance, shipping devices and hardware/software installation. Assists in network and end‑user support by answering calls, documenting incidents, requests for service, and assisting users with questions. Responsibilities include PC refresh and imaging new units, verifying each machine complies with company standards before shipping, and supporting the US Oncology Compliance Program.

• Assists in answering calls and tickets from end users.
• Documents and maintains records of end‑user issues, network issues, support and vendor communications, and hardware/software orders and shipping.
• Troubleshoots basic end‑user questions and problems pertaining to end‑user computing (cellular devices, laptops, desktops, monitors, etc.).
• Assists supervisor in the maintenance of network systems, servers and workstations; installation of software and hardware; and troubleshooting of network problems.
• Imaging new computers and preparing them for a production environment.
• Assists in documentation of new procedures and logging of assets in the department tracker.
• Provides basic user support as needed.

• Associate's Degree in Information Technology or related field, or equivalent work experience required.
• At least 2 years of experience working in a desktop support role strongly preferred.
• Experience supporting a work‑from‑home or remote environment.
• Prior computer networking experience preferred.
  
  A+ certification and MCP in Microsoft Office strongly preferred.
• Must have strong communication and customer service skills.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel.

The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Requires vision and hearing corrected to normal range.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment requiring frequent interaction with practice management and staff.

• Medical, Dental, Vision, Life Insurance
• Short‑term and Long‑term disability coverage
• Generous PTO program
• 401(k) plan with company match
• Wellness program rewarding healthy lifestyle practices
• Tuition Reimbursement
• Employee Assistance program
• Discounts on selected retailers