Audio​/Visual Collaboration Engineer

About

The Role

We are seeking an experienced Audio/Visual (AV) Collaboration Engineer to join a high-performing IT team supporting enterprise collaboration technologies in a fast-paced financial services environment. This role is responsible for the engineering, design, implementation, administration, and support of enterprise voice, video conferencing, and collaboration solutions.

The ideal candidate will have a strong background in professional AV systems, unified communications, and video conferencing technologies, with the ability to troubleshoot live events, collaborate with cross-functional teams, and support modern cloud-based collaboration platforms.

• Engineer, design, configure, administer, and support enterprise collaboration, voice, and video conferencing systems.
• Provide Tier 2 support for AV, Unified Communications, and collaboration technologies.
• Support and troubleshoot executive meetings, Town Halls, Fireside Chats, and other live events with minimal downtime.
• Ensure the availability and performance of cloud-based and managed collaboration services.
• Configure and support AV hardware and software installed by third-party integrators.
• Coordinate AV installation projects, including vendor management, scheduling, and tracking labor and materials.
• Develop Bills of Materials (BOMs), assist with AV system designs, and provide implementation estimates for new conference room deployments.
• Serve as the primary technical contact for AV vendors, service providers, and internal escalation teams.
• Utilize monitoring tools such as Cisco Room Management, Solar Winds, and similar platforms to identify and resolve system issues.
• Partner with network and infrastructure teams to troubleshoot hardware, software, and connectivity issues.
• Perform preventative maintenance, firmware upgrades, and security remediation to ensure compliance with enterprise security standards.
• Commission newly installed conference rooms and provide onsite end-user training.
• Research emerging AV and collaboration technologies and recommend improvements.
• Perform additional duties as assigned.

• Bachelor''s degree in Information Technology, Computer Science, Engineering, or a related field, or a high school diploma with 5+ years of relevant experience.
• Minimum 5 years of hands-on experience installing, configuring, and supporting professional AV systems.
• Experience with enterprise AV solutions from vendors such as:
• Crestron
• QSC
• Shure
• Biamp
• Cisco
• Strong understanding of IP networking concepts and communication protocols.
• Experience designing, configuring, and troubleshooting collaboration technologies.
• Hands-on experience with:
• Cisco codecs
• Video displays
• Microphones
• DSPs
• Amplifiers
• Video switchers
• Extenders
• Control systems
• Experience installing and supporting AV infrastructure including:
• Rack assemblies
• Structured cabling
• Cable terminations
• Connectors
• Speaker installations
• Flat-panel display mounting
• Ability to read and interpret AV system drawings, technical specifications, and engineering documentation.
• Experience supporting cloud-based interoperability and collaboration platforms.
• Experience supporting Microsoft Teams, Cisco Webex, IM, and web collaboration applications.
• Knowledge of Unified Communications, VoIP, and enterprise video conferencing technologies.
• Ability to troubleshoot complex hardware and software issues independently.
• Willingness to work flexible hours, including evenings or weekends when supporting critical events.
• Ability to lift up to 40 lbs., climb ladders (up to 10 feet), and work on your feet for extended periods.
• Ability to travel up to 10%.

• Experience using AutoCAD, Visio, or similar tools to create AV system designs.
• Experience programming or configuring AV hardware, including:
• Crestron
• Biamp
• QSC
• Click Share
• Cisco Codec platforms
• Info Comm CTS-I Certification.
• Cisco CCNA Collaboration Certification.
• Additional AV manufacturer certifications are highly desirable.

• Excellent troubleshooting and analytical skills.
• Strong project coordination and vendor management abilities.
• Ability to perform under pressure while managing multiple priorities.
• Outstanding written and verbal communication skills.
• Detail-oriented with strong organizational and documentation skills.
• Self-motivated with the ability to work independently and collaboratively.
• Strong customer service mindset with excellent stakeholder management skills.
• Proactive problem solver with the ability to make sound decisions with limited information.