CXONE Architect

The Infosys Engineering unit is dedicated to amplifying product-centric value delivery through innovative engineering solutions. We focus on adopting a data-first approach to engineering and value-stream management, enabling real-time visibility into the flow of value. Our team leverages advanced technologies such as AI, ML, and predictive analytics to drive continuous improvement, enhance delivery processes, and accelerate time to market. Join us to be part of a team that is at the forefront of engineering innovation, delivering intelligent insights and empowering stakeholders to achieve hyper-productivity and sustainable growth.

• Create business requirement documents covering functional and non-functional requirements, basis information gathered as part of workshops and interviews with client stakeholders
• Review, propose, and develop solution architecture, ensuring application design aligns with the proposed framework and which are scalable, reliable and maintainable
• Assess and recommend suitable technologies, tools and platforms for implementation as a part of architectural design, to meet business requirements
• Review technical solutions and develop strategies for integration with different technologies and systems, to ensure seamless communication and data flow
• Resolve complex technical challenges during build, deployment, and support phases while promoting reusable frameworks and artifacts
• Provide specialized insights to development team and build collaborative relationships with clients and internal teams, securing successful execution of projects
• Identify potential risks in the system landscape, monitor system performance and suggest optimization initiatives in line with business requirements and long-term objectives
• Establish and uphold comprehensive knowledge base to guarantee that vital information is systematically recorded and readily available
• Contribute to proposals and RFPs by delivering insights related to architectural solutions, for successfully delivering the proposed solutions

• Expertise in designing and reviewing solution architectures that align with business goals.
• The ability to provide architectural insights to strengthen solution proposals and ensure successful delivery.
• A strategic mindset to align technical solutions with business goals and market trends.
• Proactively drive initiatives to ensure smooth execution and transition of projects.
• The ability to engage with clients and internal teams to build strong and productive relationships.
• Passion for mentoring and fostering a knowledge-sharing culture.

Cisco Contact Center & NICE CXone SME

Lead the migration of enterprise contact center platforms from Cisco Contact Center technologies to NICE CXone while providing architecture, implementation, operational leadership, risk mitigation, and stakeholder management. The role will act as the primary SME for contact center transformation initiatives and support large-scale customer experience modernization programs.

Define migration strategy, architecture, deployment roadmap, and cutover plans.

Support discovery, assessment, design, implementation, testing, and production deployment activities.

Ensure business continuity during migration and transformation initiatives.

Design and implement enterprise contact center solutions.

Provide expertise on Cisco Contact Center, NICE CXone, CCaaS, and UCaaS platforms.

Develop scalable and resilient customer experience solutions.

Define integration approaches with cloud and enterprise systems.

Engage business stakeholders, technology teams, and OEM partners.

Participate in solution definition and effort estimation.

Support customer proposals, artifact reviews, and operational sizing activities.

Identify modernization and optimization opportunities for clients

experience in large-scale Cisco Contact Center implementations and operations.

Hands-on experience with NICE CXone deployments and technical support/migration implementation strategies.

Experience leading contact center…