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Production Support Engineer
Job in
Richardson, Dallas County, Texas, 75080, USA
Listed on 2026-08-29
Listing for:
Creospan Inc.
Full Time
position Listed on 2026-08-29
Job specializations:
-
IT/Tech
SRE/Site Reliability, Systems Engineer, IT Support
Job Description & How to Apply Below
- Strong expertise in Microservices architecture with practical experience designing, deploying, and supporting distributed systems in production environments.
- Deep hands-on knowledge of Kubernetes (deployment management, scaling, upgrades, troubleshooting, cluster operations) with a focus on reliability, resilience, and performance.
- Working proficiency with API Gateway platforms such as Azure API Management (APIM),
Kong
, and IBM API Connect (APIC) for traffic management, rate limiting, routing, and API observability. - Solid experience with observability tooling
, including Splunk
, App Dynamics
, Instana
, or similar solutions - covering log analytics, metrics, traces, dashboards, alerting, and SLO-based monitoring. - Ability to diagnose and resolve complex production issues
, perform root cause analysis (RCA), and implement preventative measures. - Familiarity with SRE best practices
, including error budgets, SLIs/SLOs, incident response, post-mortems, automation, and continuous improvement.
Candidates should have 5-7 years of relevant experience
, primarily in operations support
, with administrative support experience also considered highly desirable.
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