Senior Azure APIM​/IBM APIC Support Engineer

Production Support Engineer

As a Production Support Engineer, you will make an impact by supporting and maintaining enterprise microservices and API gateway platforms while ensuring reliability, performance, and operational stability in production environments. You will be a valued member of the operations support team and work collaboratively with application teams, platform administrators, engineers, and business stakeholders to troubleshoot issues, improve service reliability, and support critical business applications.

In this role, you will:

• Provide production and administrative support for IBM App Connect, microservices, and API gateway environments.
• Support distributed systems running in production and help ensure platform reliability, resilience, and performance.
• Manage and troubleshoot Kubernetes environments, including deployments, scaling, upgrades, cluster operations, and issue resolution.
• Support API gateway platforms including IBM API Connect (APIC), Azure API Management (APIM), and Kong for traffic management, routing, rate limiting, and API observability.
• Utilize observability tools such as Splunk, App Dynamics, Instana, or similar platforms to monitor system health, analyze logs, investigate issues, and support operational excellence.
• Diagnose and resolve complex production issues, perform root cause analysis (RCA), and implement preventive measures.
• Apply SRE best practices including incident response, SLIs/SLOs, error budgets, post-mortems, automation, and continuous improvement initiatives.
• Collaborate with cross-functional teams to support production environments and drive operational improvements.

Work model:

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days per week in a client or Cognizant office in Buffalo Grove, IL or Richardson, TX.

Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered:

• 8 years of relevant experience, primarily in operations support.
• Administrative support experience in IBM App Connect, microservices, and API gateway technologies.
• Strong expertise in microservices architecture with practical experience designing, deploying, and supporting distributed systems in production environments.
• Deep hands-on knowledge of Kubernetes, including deployment management, scaling, upgrades, troubleshooting, cluster operations, reliability, resilience, and performance optimization.
• Working proficiency with API gateway platforms such as IBM App Connect, IBM API Connect (APIC), Azure API Management (APIM), and Kong.
• Experience with traffic management, rate limiting, routing, and API observability.
• Solid experience with observability tools including Splunk, App Dynamics, Instana, or similar solutions covering log analytics, metrics, traces, dashboards, alerting, and SLO-based monitoring.
• Ability to diagnose and resolve complex production issues, perform root cause analysis (RCA), and implement preventative measures.
• Familiarity with Site Reliability Engineering (SRE) best practices, including error budgets, SLIs/SLOs, incident response, post-mortems, automation, and continuous improvement.

These will help you stand out:

• Experience supporting large-scale production environments.
• Strong operational support background with enterprise API and microservices platforms.
• Experience driving reliability and observability improvements.
• Ability to work effectively across technical and business teams.
• Strong customer-focused approach to production support and issue resolution.

Salary and other compensation:

The annual salary for this position is between $129,500 - $152,000 depending on experience and qualifications.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to plan terms.

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan with contributions
• Long-term/Short-term Disability
• Employee Stock Purchase Plan

About Cognizant:

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world.

See how  or @cognizant.

Things to know before you apply:

• Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer…