Production Support Engineer; w2

Location:

Richardson, TX
- Onsite interview for final round

Minimum 10+ Years of Experience required

Job Description:

High-level Requirements:

• Strong expertise in Microservices architecture with practical experience designing, deploying, and supporting distributed systems in production environments.
• Deep hands-on knowledge of Kubernetes (deployment management, scaling, upgrades, troubleshooting, cluster operations) with a focus on reliability, resilience, and performance.
• Working proficiency with API Gateway platforms such as Azure API Management (APIM), Kong, and IBM API Connect (APIC) for traffic management, rate limiting, routing, and API observability.
• Solid experience with observability tooling, including Splunk, App Dynamics, Instana, or similar solutions—covering log analytics, metrics, traces, dashboards, alerting, and SLO-based monitoring.
• Ability to diagnose and resolve complex production issues, perform root cause analysis (RCA), and implement preventative measures.
• Familiarity with SRE best practices, including error budgets, SLIs/SLOs, incident response, post‑mortems, automation, and continuous improvement.
• Candidates should have 5–7 years of relevant experience, primarily in operations support, with administrative support experience also considered highly desirable.