OpenText VIM Lead Consultant

Technology|Content Management|ECM - Documentum

Technical Skills 2

The Infosys Digital Experience (DX) unit powers businesses across the entire customer experience journey by re-imagining, creating, and delivering integrated and personalized experiences. We specialize in creating human-centered digital platforms that help enterprises stay relevant by transforming business models, future-proofing operations, and bringing agility and responsiveness. Join us to be part of a team that is at the forefront of digital innovation, driving exceptional customer experiences and sustainable growth.

• Develop project timelines, proactively identify and address resource discrepancies, to ensure timely project completion
• Act as a liaison between technical teams and clients, facilitating effective communication through regular meetings and milestone reviews
• Support functional teams in managing advisory and consulting initiatives focusing on process oriented product evaluation, benchmarking studies and process improvement projects
• Monitor project deliverables across all phases, to meet established quality benchmarks and stakeholder expectations

• Proactive risk management to ensure project delivery
• An ability to build collaborative relationships with stakeholders through effective communication
• Focused governance over project scope and identification of additional project opportunities
• Focus to anticipate challenges and deliver innovative solutions
• Commitment to balance project economics with adherence to strategic priorities

We are seeking an experienced Open Text Vendor Invoice Management (VIM) Consultant with strong expertise in SAP and Open Text solutions. The candidate will be responsible for supporting, administering, troubleshooting, and enhancing the Open Text VIM application integrated with SAP ECC/S/4

HANA environments. The role requires close collaboration with business users, SAP teams, and infrastructure teams to ensure stable and efficient invoice processing operations.

• Provide L2/L3 support for Open Text VIM application.
• Troubleshoot and resolve incidents related to invoice processing, workflows, document ingestion, and SAP integration.
• Monitor and maintain Open Text VIM, ICC/BCC (Capture Center), Archive Center, and related Open Text components.
• Analyze application logs and perform root cause analysis (RCA) for production issues.
• Support month-end and business-critical invoice processing activities.
• Manage Open Text VIM workflows, queues, roles, and user access.
• Coordinate with SAP FI/AP teams for invoice processing and integration issues.
• Perform system health checks and proactively identify performance issues.
• Support upgrades, patches, migration activities, and system maintenance.
• Prepare technical documentation, SOPs, KT documents, and support reports.
• Participate in problem management and continuous improvement initiatives.

• 10+ years of experience in Open Text VIM.
• Strong understanding of:
  • Open Text Vendor Invoice Management (VIM)
  • SAP Accounts Payable (AP)
  • SAP ECC and/or S/4
    
    HANA
  • Open Text Archive Center
  • Open Text ICC/BCC (Intelligent Capture/Capture Center)
  • SAP Workflow SAP Archive Link
• Experience in incident management and production support.
• Knowledge of invoice processing lifecycle and exception handling.
• Ability to analyze logs and troubleshoot interfaces.
• Experience with Service Now or similar ticketing tools.

• Open Text VIM implementation experience.
• Open Text Certifications.

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

Infosys is a…