Automotive Claims Adjuster

Are you ready to elevate your career in auto liability claims? At Lonestar in Richardson, TX, we offer an exciting opportunity for experienced Auto Liability PD Claims Specialists to join our dynamic team. Imagine being part of a fun and energetic environment where your problem‑solving skills are not only valued but celebrated. You will work onsite alongside like‑minded professionals, fostering a culture of collaboration and high performance.

Embrace your potential in a forward‑thinking atmosphere dedicated to customer‑centricity and integrity, ensuring every claim is handled with empathy and expertise.

• Medical, Dental, Vision
• 401(k) (with matching contribution)
• Life Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Commitment to Training & Development
• Competitive salary
• Paid Time Off (PTO)

As an Auto Liability PD Claims Specialist at Lonestar, you engage in a variety of fulfilling tasks each day. You manage a portfolio of auto liability claims, conduct thorough investigations into incidents while ensuring compliance with industry regulations. Your day involves reviewing documentation, communicating with policyholders, and collaborating with internal teams to resolve claims efficiently.

You expertly analyze loss details, assess damages, and negotiate settlements in a timely manner. Daily interactions include empathetic communication with customers, guiding them through the claims process, and providing updates on their cases. Your schedule is Monday through Friday, from either 8:00 AM to 5:00 PM or 8:30 AM to 5:30 PM, to support a balanced work‑life harmony.

• Review and determine course of action on each file assigned, utilizing technical knowledge and experience to support final disposition of a loss.
• Conduct thorough investigations and keep accurate and relevant documentation of file activity on each claim assigned, including coverage, liability status, and damages.
• Honor, decline, or negotiate first‑ and third‑party liability claims upon completion of coverage/policy investigation and analysis of damages and liability.
• Work directly with internal and external customers to develop evidence and establish facts on assigned claims.
• Organize, plan, and prioritize work activities to keep up with current assignments and ensure prompt conclusion of claims.
• Prepare and present claim evaluations for the appropriate settlement authority.
• Notify the Underwriting Department of any adverse information uncovered during the investigation.
• Familiarity with unfair claim practices in states where the company does business.
• Conduct business with vendors in a professional manner while maintaining a reasonable expense factor and upholding the company's reputation for quality service.
• Provide customer service to internal and external customers.
• Handle other duties as assigned.

• Minimum of 3 years previous auto‑liability/PD claims insurance or other auto‑related experience.
• Texas Licensed Adjuster – All Lines is required (Multi‑State licensing is preferred).
• Excellent analytical, organizational, interpersonal, and communication (verbal, written, and phone) skills.
• Strong skills in developing and maintaining positive customer experiences and managing third‑party customer relationships.
• Experience in an automated claims processing work environment.
• Knowledge of fraud reduction practices.
• General working knowledge of policies, state rules, and regulations.
• Ability to pass written examinations where required by state statutes to become a licensed Claims Adjuster.
• Being bilingual in Spanish is a plus.
• In‑office position (not available for hybrid or remote).
• Preferred:
  Non‑standard insurance experience.

This role includes a comprehensive benefits package and is based in an in‑office setting in Richardson, TX.