SCL Field Training Lead

Key Responsibilities

• Develops and executes a comprehensive field training strategy aligned with supply chain systems enablement initiatives.
• Designs role‑based training programs to support new system implementations, enhancements, and process changes.
• Ensures training approaches support operational consistency, standard work, and effective system usage across field locations.
• Aligns training efforts with enterprise supply chain objectives and systems roadmap.

• Leads the delivery of in‑person, virtual, and blended training programs for field‑based supply chain users.
• Provides hands‑on, scenario‑based training to support real‑world execution in warehouse, logistics, and distribution environments.
• Supports go‑live readiness activities, hyper‑care, and post‑deployment stabilization for supply chain systems.
• Serves as a point of escalation for field training needs, adoption challenges, and user feedback.

• Partners with the Supply Chain Systems Enablement team to ensure training is integrated into system deployment and change plans.
• Assesses training effectiveness through feedback, adoption metrics, and performance indicators.
• Identifies skill gaps, knowledge risks, and adoption barriers; recommends targeted training or reinforcement actions.
• Continuously improves training content, delivery methods, and tools based on lessons learned and evolving system capabilities.

• Collaborates with Supply Chain, Logistics, IT, Operations, and Change Management partners to ensure alignment across initiatives.
• Acts as a liaison between field users and systems teams, translating field feedback into actionable improvement opportunities.
• Supports communication and engagement efforts to reinforce learning and sustain adoption.

• Develops and maintains training materials, job aids, process documentation, and learning assets.
• Ensures training content is accurate, standardized, and aligned with current system functionality and business processes.
• Contributes to knowledge repositories and learning platforms to support ongoing education and onboarding.

• Direct impact on field execution, system adoption, operational performance, and process consistency.
• Supports enterprise supply chain systems used across multiple regions and facilities.
• Influences frontline readiness and capability for supply chain transformation initiatives.

• Operates within a dynamic, multi‑location environment with varying user skill levels and operational constraints.
• Balances system requirements, operational realities, and adult learning principles to deliver effective training outcomes.

• Bachelor’s degree in Supply Chain Management, Operations, Logistics, Business, Education, or a related field; or equivalent experience.
• Typically 7+ years of experience in supply chain, logistics, operations training, or systems enablement roles.
• Experience delivering training in field, warehouse, or operational environments strongly preferred.
• Familiarity with supply chain systems (e.g., WMS, TMS, ERP, planning or logistics tools) preferred.

Compensation:
This is a salaried non‑exempt role. Starting salary range is $99,000 – $130,200 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.

Benefits:
Tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short‑term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long‑term disability insurance. Up to 12 days paid time off, 2 paid well‑being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

As an equal opportunity employer, Lennox is committed to recruiting, developing, and retaining talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success.