SCL Field Training Lead

Supply Chain Field Training Lead

Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development.

Come, stay, and grow with us.

The Supply Chain Field Training Lead is responsible for designing, delivering, and continuously improving field-based training and education programs that support the successful adoption and sustained use of supply chain systems, processes, and tools. This role partners closely with the Supply Chain Systems Enablement team to ensure training strategies align with system deployments, enhancements, and operational requirements across field locations.

The role focuses on enabling frontline and field-based supply chain users—including warehouse, logistics, distribution, and regional operations teams—through effective learning content, hands-on training, and ongoing support. The Supply Chain Field Training Lead plays a critical role in driving adoption, standardization, and performance improvement across the supply chain network.

Key Responsibilities

• Develops and executes a comprehensive field training strategy aligned with supply chain systems enablement initiatives.
• Designs role-based training programs to support new system implementations, enhancements, and process changes.
• Ensures training approaches support operational consistency, standard work, and effective system usage across field locations.
• Aligns training efforts with enterprise supply chain objectives and systems roadmap.

• Leads the delivery of in-person, virtual, and blended training programs for field-based supply chain users.
• Provides hands-on, scenario-based training to support real-world execution in warehouse, logistics, and distribution environments.
• Supports go-live readiness activities, hypercare, and post-deployment stabilization for supply chain systems.
• Serves as a point of escalation for field training needs, adoption challenges, and user feedback.

• Partners with the Supply Chain Systems Enablement team to ensure training is integrated into system deployment and change plans.
• Assesses training effectiveness through feedback, adoption metrics, and performance indicators.
• Identifies skill gaps, knowledge risks, and adoption barriers; recommends targeted training or reinforcement actions.
• Continuously improves training content, delivery methods, and tools based on lessons learned and evolving system capabilities.

• Collaborates with Supply Chain, Logistics, IT, Operations, and Change Management partners to ensure alignment across initiatives.
• Acts as a liaison between field users and systems teams, translating field feedback into actionable improvement opportunities.
• Supports communication and engagement efforts to reinforce learning and sustain adoption.

• Develops and maintains training materials, job aids, process documentation, and learning assets.
• Ensures training content is accurate, standardized, and aligned with current system functionality and business processes.
• Contributes to knowledge repositories and learning platforms to support ongoing education and onboarding.

• Direct impact on field execution, system adoption, operational performance, and process consistency.
• Supports enterprise supply chain systems used across multiple regions and facilities.
• Influences frontline readiness and capability for supply chain transformation initiatives.

• Operates within a dynamic, multi-location environment with varying user skill levels and operational constraints.
• Balances system requirements, operational realities, and adult learning principles to deliver effective training outcomes.

• Bachelor's degree in Supply Chain Management, Operations, Logistics, Business, Education, or a related field; or equivalent experience.
• Typically 7+ years of experience in supply chain, logistics, operations training, or systems enablement roles.
• Experience…