HVAC Service Manager

4-L Engineering Co. is a long-standing leader in air conditioning, plumbing, and mechanical systems , serving the Dallas-Fort Worth Metroplex for over 60 years. We specialize in providing innovative solutions for complex problems across multi-family, commercial, and industrial facilities, always approaching projects from a comprehensive building envelope perspective.

Our mission is to deliver exceptional service, quality equipment, and professional technicians with the highest level of training and support in the industry. We are dedicated to transforming our industry, community, and the world through a relentless commitment to identifying root causes and providing innovative solutions.

About the role

The HVAC Service Manager is an operational supervisor who leads HVAC technicians that install, repair, service, and maintain Commercial and Multi-Family HVAC systems, building equipment systems for light/heavy commercial customers such as restaurants, hospitals, high rise residential and retail stores.

• Recruit, hire, train, and motivate field technicians, fostering a culture aligned with company values.
• Provide ongoing mentorship, coaching, and technical support to technicians to enhance their skills and meet service demands.
• Conduct regular performance appraisals, set clear improvement goals, and inspire technicians to achieve their professional objectives.
• Identify training needs and facilitate the delivery of a regular training program, ensuring staff are proficient in the latest service techniques and safety procedures.
• Foster a positive, high-energy, and collaborative work environment for the entire department.

Operational Management:

• Collaborate routinely with dispatch to optimize scheduling based on skill level, efficiency, and training requirements.
• Oversee the accuracy of work orders, invoices, and time reports, and support collections personnel to minimize accounts receivables.
• Develop and monitor departmental goals and objectives to ensure profitability.
• Manage the assigned service vehicle fleet, ensuring proper maintenance, adherence to company policy, and adequate inventory of parts and materials.
• Communicate daily with dispatch, providing comprehensive project information, estimated completion times, labor hours, and material usage.

Quality Assurance & Compliance:

• Review technicians' work, techniques, and safety adherence to ensure quality meets established standards, making recommendations for continuous improvement.
• Ensure all employee safety training and compliance requirements are met.
• Maintain communication regarding warranty issues, operational problems, and premature failures.

Customer & Stakeholder Relations:

• Work directly with customers, vendors, and suppliers to ensure accurate communication of job or project management requirements.
• Resolve complex customer and technician issues in the field, ensuring high levels of customer satisfaction.
• Collaborate effectively with other departmental managers to achieve overall company and departmental goals.

Other duties as assigned to maintain efficient departmental operations.

Qualifications

• Minimum of 2 years of recent and successful HVAC service management experience.
• Advanced proficiency in the service, repair, and maintenance of HVAC systems and equipment (Required).
• Strong customer service and sales acumen.
• Excellent problem-solving and conflict resolution skills.
• Proven ability to generate ideas and implement processes that drive departmental growth and efficiency.
• Ability to interpret and apply information from technical documents, safety rules, operating instructions, and procedure manuals.
• Exceptional interpersonal skills with the ability to collaborate effectively with management, executive leadership, support staff, and technicians.
• Flexibility and willingness to work a non-standard schedule, including nights, weekends, and holidays, as necessary.
• Strong technical aptitude with in-depth knowledge of local codes and the ability to independently research solutions.
• Excellent verbal and written communication skills.
• Highly organized, detail-oriented, and capable of managing multiple tasks and assignments simultaneously.
• Possess a strong personal drive for continuous improvement and a genuine desire to motivate and develop plumbing technicians.
• Valid driver's license with a clean driving record and successful background check required.
• 2-year technical training program or equivalent (preferred).
• Solid working knowledge of Google Suite and the ability to quickly learn and adapt to new software systems.

• Bilingual proficiency (e.g., Spanish/English) is a plus.

• Ability to lift up to 25 pounds.
• Ability to work in various environmental conditions typical of field operations.
• Meet similar physical demands as field personnel.