Customer Focused Team Director

Overview

This position is located in our Fort Worth, TX facility.

Req
Region:
Americas
Country: USA
State/Province:
Texas
City:
Richardson

This position is located in our Fort Worth, TX facility

• Leads a very large or complex Customer Focused Team within a site through a team of managers.
• Has total business responsibility for the execution of the business of a customer or group of customers.
• The CFT will include program management, SCM (planning and purchasing), engineering, and quality all reporting directly to the CFT Manager.
• The CFT will also include extensive manufacturing operations, necessary to deliver the business for the customer group.
• Ensures the CFT generates world class value for the customer from their business within CLS, and develops customer loyalty through the work of the CFT.
• Leads the creation and implementation of action plans which comprehensively resolve customer issues.
• Is a role model in initiating and lean and six sigma projects and ensuring their successful completion.
• Plans, manages and controls CFT performance by establishing overall direction and priorities.
• Establishes policies and guidelines and evaluates results.
• Monitors performance of business execution using MOR and other appropriate metrics.
• Reports on performance to site/regional management and GCU Leadership.
• Leads the creation and implementation of action plans to correct out of target conditions.
• Responsible for financial performance of the business.
• Ensures that all financial metrics (Pricing, service billing, ROIC, A/R etc.) are managed within contract requirements.
• Recommends and manages the CFT budget and financial forecast.
• Works strategically with Sales/BD/GCU to identify and win new business opportunities, using innovative solutions to increase customer business level.
• Selects employees, assigns objectives, reviews performance and approves employee compensation.
• Coaches for improved performance, mentors staff, approves disciplinary actions and reassigns personnel as necessary to optimize CFT performance.
• Accountable for employee satisfaction improvement within CFT.
• Leads cross-functional process improvement groups.
• Independently represents company to customer at executive level.
• Can act as the senior customer contact.
• Leads initiatives with the customer, site and GCU to implement lean principles throughout the extended supply chain between vendors, Celestica and the customer.

• In–depth knowledge of the production processes and the tools and equipment used.
• In-depth knowledge and understanding of the business unit and how decisions impact customer satisfaction, product quality, inventory, on-time delivery and the financial performance of the unit.
• Ability to coordinate a wide variety of resources to meet production quality, operational, supply chain and financial targets using CLS Project Management methodology where appropriate.
• Has highly and comprehensively developed skills in the following CLS defined competencies:
  Personal Attributes, Interpersonal;
  Business Technical and Leadership Competencies and is progressing on executive competencies.
• Ability to effectively communicate with a wide variety of internal and external customers.
• Ability independently and effectively to lead, manage, mentor, train and motivate a diverse group of employees to achieve challenging targets within tight time deadlines and in a highly dynamic operating environment.
• Ability to contribute to strategic development of Celestica's relationship with customers.
• Extensive experience in World Class Manufacturing/Lean implementation.
• Very strong communication and presentation skills
• Ability to lead cross functional and inter-site teams to achieve improvement objectives

• Duties of this position are performed in a manufacturing environment with occasional exposure to elements such as noise, dust, chemicals, operating machinery, temperature extremes, etc.
• Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data.
• Occasional overnight travel is required.
• Above demands are carried out within the local existing Health and Safety guidelines

• 11-14 years relevant experience, with at least two years in program management and two years in operations, engineering, supply chain or finance.

• Bachelor's degree in related field or consideration of an equivalent combination of education and experience
• Educational Requirements may vary by Geography

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic…