Centralized Operations Manager

Company Overview

Vidalta Residential, founded in 2015, isn't just a Community management organization; we're creators of exceptional living experiences in the multifamily sector. Driven by an unyielding commitment to excellence and a 'resident and employee first' philosophy, our core mission is to set unparalleled standards in every community we touch. With a substantial, thriving portfolio spanning the Southern United States, we meticulously cultivate welcoming, inclusive environments where residents genuinely feel pride in calling their apartment a home.

The Centralized Operations Manager holds a pivotal role in maximizing the efficiency and scalability of our property management services by providing strategic oversight of all centralized operational functions. This executive-level position demands a powerful leader with demonstrated success in process re‑engineering, large-scale team management, and implementing technology solutions to enforce enterprise-wide standardization and performance excellence across diverse properties and regions. The successful candidate must be a strategic visionary capable of translating organizational objectives into quantifiable and impactful operational advancements.

• Develop, implement, and rigorously maintain Standardized Operating Procedures (SOPs) for all core centralized property management activities, including leasing coordination, applicant screening, renewals processing, delinquency/bad debt, and accounting support. Actively work with management teams to find further efficiencies through centralization.
• Proactively identify opportunities for significant process improvement and technology-driven automation to minimize manual effort, mitigate errors, and dramatically enhance the speed and quality of service delivery.
• Define and administer key performance indicators (KPIs) for all centralized operations, providing regular, comprehensive performance reports to inform executive decisions and target areas for strategic corrective action or capital investment.
• Ensure all centralized operational practices maintain strict adherence to company policy, Fair Housing regulations, and all applicable local and state legal mandates.

• Recruit, lead, mentor, and manage a high-performing team of centralized operations specialists, coordinators, and support personnel.
• Execute consistent one-on-one performance meetings, comprehensive performance reviews, and targeted training sessions to drive professional development and maintain a culture of exceptional performance.
• Strategically manage staffing levels, scheduling, and workload distribution to guarantee consistent, high-quality service continuity during both peak and off-peak periods.
• Instill a culture defined by continuous improvement, individual accountability, and exceptional customer service for internal stakeholders and external residents.

• Provide oversight for the effective deployment and seamless integration of property management software (PMS) and associated technology platforms throughout centralized operations.
• Serve as the key business owner for all centralized operations tools, championing user adoption, maintaining data integrity, and driving system optimization initiatives.
• Collaborate cross-functionally with IT and other departments to facilitate the successful implementation of new operational technologies and manage critical system upgrades or migrations.
• Ensure the accurate and timely entry and reporting of data from centralized systems, providing reliable intelligence to support executive-level strategic decision-making.

• Function as the essential liaison between centralized operations and critical field teams, including on-site property managers, regional managers, accounting, and maintenance divisions.
• Establish and maintain highly effective communication channels to ensure seamless operational handoffs and service consistency across every resident and employee touchpoint.
• Systematically gather and synthesize feedback from regional teams to continuously refine and optimize centralized service offerings to effectively meet evolving field requirements.
• The role is primarily based in an office environment.
• The position requires the ability to work standard business hours, with necessary flexibility to address and resolve operational escalations as they occur.

• Bachelor's degree in Business Administration, Operations Management, Project Management or a closely related field, or demonstrably equivalent professional experience preferred.
• A minimum of 3-7 years of progressive experience in property management operations, with at least 3 years in a leadership or management role overseeing centralized functional departments.
• A proven, quantifiable track record of successfully designing, executing, and optimizing large-scale operational processes…