Operations Manager

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success.

We build long-lasting relationships.

Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023 and Go Banking Rate ’s 2023 list of Best Regional Banks.

For more information about joining our team, please visit us at  – The End-to-End (E2E) Business Process Manager is responsible for designing, governing, and continuously improving critical operational processes across the full lifecycle – from client initiation through fulfillment, servicing, and reporting. This role ensures processes are efficient, controlled, scalable, and aligned to regulatory and risk frameworks.

The Process Manager operates across lines of business (LOBs), partnering with Tech, Risk, and Product teams to drive standardization, transparency, and performance optimization.

Core Responsibilities End-to-end Process Ownership Own and maintain E2E process maps (L1-L4) across assigned domains (ie onboarding, payments, lending, servicing, etc).Ensure clear handoffs across front, middle, and back office.

Identify and eliminate process fragmentation, redundancies, and inefficiencies.

Utilize standardized taxonomy and process inventory developed by 2

LOD.Process Design & Optimization Lead process re-engineering initiatives to improve cycle time, quality, and scalability

Drive automation and digitization opportunities in partnership with the Business, Product, and Technology teams.

Implement Lean / Six Sigma methodologies where applicable.

Define future-state operating models aligned to business strategy

Risk & Control Integration Embed controls within process design (preventative vs detective)
Partner with 1

LOD BCO teams to support:

RCSAIssues Mgmt & Remediation tracking

Control testing & validation

Ensure processes meet regulatory and audit requirements.

Performance & Capacity Management Define and track KPIs / KRIs (ie cycle time, error rates, throughput, SLA adherence)
Build and maintain capacity models and workload forecasts

Identify bottlenecks and throughput constraints

Support resource allocation and productivity optimization

Governance & Change Management Establish process governance routines (forums, reporting, escalation paths)
Ensure change management discipline:

Impact assessments

Process updates and documentation

Communication to stakeholders

Maintain alignment between process, procedures, and systems

Stakeholder Management Act as a central point of coordination across:

Line of Business (LOB) leaders

Operations Teams Technology / Product Risk & Compliance Translate business needs into process and control requirements

Influence without authority across matrixed organizations.

Documentation & Standards Maintain process documentation repository (flows, procedures, and controls)
Ensure alignment to enterprise standards and taxonomy

Support audits, exams, and internal reviews with clear traceability

Qualifications

Bachelor’s degree or equivalent experience7-12+ years in banking operations, process management, or transformation.

Strong experience with:

Process mapping…