Senior Director-Program Management

Who we are:

BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes.

BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.

You are looking for work that has a purpose. You aren’t afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren’t afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person.

You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.

A bright, driven person like you and an industry‑leading powerhouse like BAL? It’s a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives. Come be a part of something special, where you can have an impact and be valued just for being you!

In addition to competitive pay, a discretionary annual bonus, and a supportive, team oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.

We are seeking a Senior Director, Program Management, to serve as the strategic and operational leader for one of the firm’s largest and most complex client relationships. This individual will act as the primary program management and vendor operations point of contact, ensuring a seamless, high‑quality client experience across all engagements.

This role sits at the intersection of client service delivery, program governance, and operational excellence within a sophisticated legal‑services environment. The Senior Director will bring a consulting‑oriented approach—structuring ambiguity, aligning stakeholders, and translating operational complexity into clear strategies, actionable plans, and compelling executive narratives.

The ideal candidate combines executive presence with operational depth
—someone who can confidently engage senior client stakeholders, navigate the realities of a law firm delivery model, and drive disciplined execution across a multi‑stakeholder, high‑expectation environment.

• Serve as the primary strategic partner and program lead for assigned client(s), building trusted relationships across legal, operational, and business stakeholders
• Develop a strong understanding of client business priorities, legal service needs, and operating models to proactively align firm resources and delivery
• Represent the firm with confidence and credibility in executive‑level client meetings, steering committees, and business reviews
• Act as the primary escalation lead for complex client issues, ensuring clear ownership, timely resolution, and proactive communication
• Partner with internal leadership (practice groups, operations, and business teams) to align client priorities with firm capabilities and capacity
• Drive client engagement and adoption of firm processes, tools, and service delivery enhancements

• Own and lead end‑to‑end program management and governance across the client relationship, particularly for high‑volume or complex portfolios of work (e.g., matters, projects, or managed services)
• Establish and operate a Vendor Management Office (VMO) / program governance framework
  , ensuring consistency, transparency, and accountability
• Lead governance cadences (QBRs, executive business…