Process Improvement Manager - HYBRID

GEICO is seeking a Manager to lead Knowledge & Process Governance within the Claims Process Team. This role will oversee the Knowledge Hive platform and establish governance for SOP lifecycle management and audit rigor. The position is responsible for ensuring Claims operates with a consistent, accurate, and accessible single source of truth for operational processes.

• Own and manage the Knowledge Hive as the enterprise single source of truth for Claims operations
• Oversee SOP lifecycle management, including creation, maintenance, and updates
• Establish and enforce process governance standards across Claims
• Lead process and SOP audit activities to ensure adherence and consistency
• Drive efforts to reconcile and eliminate duplicate or conflicting knowledge sources
• Partner with operational teams to ensure documentation reflects real‑world workflows
• Support integration of regulatory changes and process improvements into Knowledge Hive
• Enable scalable, high‑quality knowledge management practices across the enterprise

• Bachelor’s degree or equivalent work experience
• 5+ years of experience in process management, knowledge management, or operations
• Strong attention to detail with the ability to manage large volumes of documentation
• Experience leading audit, governance, or compliance processes
• Strong communication skills with ability to translate complex processes into clear documentation

• Experience with knowledge management platforms (e.g., Knowledge Hive or similar systems)
• Experience in Claims operations, insurance, or regulated industries
• Familiarity with SOP development and audit methodologies

• Increased adoption and reliability of Knowledge Hive as a single source of truth
• Improved consistency and clarity in Claims processes
• Strong audit performance and adherence to SOP standards
• Reduced process duplication and improved operational efficiency

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability.

We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.