Manager, Management

SUMMARY

The General Manager is the primary individual responsible for the operation of a restaurant unit according to OPH standards and values. The responsibility extends physically from curb to curb and experientially both inside the restaurant and in the neighborhood.

OPH embraces a culture where we recognize real success begins with a virtuous cycle of Enlightened Hospitality… starting with our ‘Associates First’ to include our Guests, Community, Suppliers and Investors.

Our Purpose/Cause/Passion is to …provide meaningful careers that positively impact people’s lives + their thinking… we are the kind of place you would be proud to have your Mother work at.

Our core values are to serve enthusiastically, to be driven by quality and results, to be proud of our craft, and to be a strong team.

Reports to:

General Manager/District Manager

Supervises:
Managers and all hourly unit level Associates

• 4 years successful experience as GM in full service restaurant
• Proven track record for building sales and managing costs to budget
• Team builder, team player and organizer
• Passionate about high food quality, service and sanitation standards
• Dedicated to building productive relationships with Associates and guests
• Goal oriented, focused and fun loving
• Possesses excellent Verbal and Written communications skills.
• Proficient in MS Excel, Word, and email manager

• Prioritizes performance according company purpose, values, and vision
• Consistently transmits enthusiasm and optimism for Hospitality and Quality experiences
• Creates a nurturing, growth, and performance oriented culture for Associates
• Actively and creatively recruits top performers across all disciplines
• Manages training of new and existing Associates according to OPH training guidelines
• Strengthens team through effective team building principles (accountability, recognizing, rewarding, communication, trust…)
• Maintains knowledge in local, state and federal labor law and coaches and guides his team accordingly.
• Demonstrates and leads through genuine and long lasting relationships with Guests and Associates
• Keeps productive relationships with the community through organizations and key influencers
• Effectively plans overall operation and aligns with corporate marketing initiatives
• Challenges and coaches HOH and Hospitality teams through initiatives
• Monitors and effectively responds to Guest feedback received through mystery shops, comments, and social media

• Maintains deep and working knowledge of recipes, ingredients and production (prep and to‑order) techniques.
• Trains HOH according to the highest OPH standards, ensuring proper coordination and highest quality of output.
• Properly manages inventory systems, prep‑lists, schedules as well as food and labor costs.
• Proficient in maintaining food safety and sanitations standards on shift basis.

• Engages restaurant team and individuals (through one on one dialogues) on scheduled and periodic basis to align goals
• Daily inspires and encourages continued learning and improvement
• Challenges and effectively coaches Managers and key Associates to do their best work
• Uses Associate Satisfaction Inventory and other resources to improve leadership practices
• Self develops through training courses, networking, reading, etc.

• Sales and Guest count growth over last year (%)
• Management Operating Profit ($, %) versus plan/budget
• Quality Inspections on operations (Food, Hospitality, Service, Sanitation, Administration, Safety…)
• Associate Satisfaction Survey
• Associate Retention
• Guest Feedback (through email, calls, social media,)