Customer Focused Team Manager

10 - Customer Focused Team Manager 2

Req

Hiring Manager:
Erick Colbert

Band: 10

Region:
Americas

Country: USA

State/Province:
Texas

City:  Richardson

** General Overview*
* *
* Functional Area:

** OPS - Operations

** Career Stream:
** CPM - Customer Program Management

** Role:
** Manager 2

** SAP Short Name:
** MG2

*
* Job Title:

** Customer Focused Team Manager 2

** Job Code:
** MG2-OPS-CFT

** Job Level:
** Band 10

** Profile-Holding:
** Y

** Direct/Indirect Indicator:
** Indirect

** Summary*
* Manager of a Customer Focused team within a site. With senior management guidance, leads all the indirect functions necessary to execute the customer's business some or all of whom report directly to the role. .May include direct management of some manufacturing activities. Accountable for the execution of the customer's business within the site within cost budgets, and for driving improvements in performance and reduction in cost.

Reports to a Director or General Manager, and may have dotted line responsibility to a GCU GBOM. Interface with a customer at an operating level. Provides direct indirect supervision to subordinate team leaders professional employees (i.e., Program Managers) performing diverse roles. Work requires application of in-depth knowledge of professional standards precedents in area of specialty. Receives assignments in the form of objectives sets goals to achieve objectives.

Establishes recommends changes to policies. Develops or assists in the development of department budgets goals. This includes establishing 3-5 year plans/objectives, developing policies for the function/unit. Accountable for dept results for activities or projects involving multi-functional teams. Erroneous decisions or failure to achieve goals results in additional costs personnel, serious delays in overall schedules. Provides direct supervision to others, or indirect through subordinate supervisors, coordinates the activities of a section or department with responsibility for results in terms of costs, methods, employees.

Makes hiring firing decisions. Reviews employees performance recommends employee compensation; coaches for improved performance disciplines as necessary. Provides final approval for subordinate managers/supervisors salary performance recommendations. Builds cross-functional relationships where persuasive skills, negotiation skills, considerable tact are required to gain support. Interacts directly with subordinates peer groups; interfaces with senior managers on issues related to the area of expertise. Maintains positive relationships with key customers, suppliers, etc.,

who have a significant impact on the success of the organization.

** Detailed Description*
* Performs tasks such as, but not limited to, the following:

+ Leads a Customer Focused team within a site. Has overall business responsibility for the execution of the business of a customer or small group of customers.

+ The CFT will include program mgt & some or all of the following functions reporting either directly or indirectly; SCM (planning & purchasing), engineering, & quality.

+ The CFT may include some manufacturing operations, particularly those specialized for the particular customer group.

+ With guidance from GCU or senior mgt, ensures the CFT generates value for the customer from their business with CLS, & seeks to develop customer loyalty.

+ Leads the creation & implementation of action plans comprehensively to resolve customer issues.

+ Promotes implementation of continuous improvement in CFT activities using lean & 6S methodologies.

+ Plans, manages & controls CFT performance by implementing overall direction & priorities.

+ Implements policies & guidelines & evaluates results.

+ Ensures availability of appropriate resources, tools, equipment & support to meet customer requirements within the CFT, & advocates to have these requirements met by site functional leads.

+ Monitors performance of business execution using MOR & other appropriate metrics.

+ Reporon performance to customer, site management & (where required) GCU Leadership.

+ Responsible for financial performance of the business. Ensures that all financial metrics (Pricing, service billing, ROIC…