Associate Director, Enterprise Services Customs Operations; Hybrid

Associate Director, Enterprise Services Customs Operations

RTX has a rare opportunity for an Associate Director, Enterprise Services Customs Operations. You will report directly to the Senior Director of Procurement & Program Services (P&PS) within RTX's Enterprise Services organization and provide organizational leadership to a team of customs professionals & managers.

The Associate Director, Enterprise Services Customs Operations role is both exciting & challenging. This position will not only be a focal point for RTX leaders but will also engage collaboratively with Global Trade and Customs leaders across RTX. Balancing transactional/operational day to day support for the Customs teams with setting strategic direction for the organization and engaging with stakeholder leadership to drive growth is critical to success.

You will lead the organization responsible for operational planning and facilitation of compliant and efficient import and export customs filings, executing duty mitigation strategies, and overseeing global supply chain security (e.g. CTPAT), duty payments, and reconciliation. You will also work closely with the Director of P&PS Strategy & Transformation to develop & execute strategies for organizational growth and reduced operational costs, to deliver increased value to RTX and its shareholders.

• Ensuring compliance with global trade/customs laws, policies and procedures, both internal and government requirements
• Further a culture of high performance, and innovation, to attract, develop and retain top talent and achieve business objectives
• Managing and overseeing the financial health of the organization, to include the development of work placement strategies
• Developing strategies, establishing goals, and executing initiatives to achieve the overall P&PS mission
• Measuring KPIs to ensure continued progress toward meeting customer needs and achieving annual goals
• Identifying and integrating P&PS growth opportunities in support of RTX and BU strategies
• Engaging and collaborating with leaders across RTX on key Global Trade & Customs initiatives
• Driving continuous improvement of customs operations processes - Providing support and mentorship to Customs professionals across the organization
• Developing and maintaining good working relationships with stakeholders and brokers; managing the escalation process for critical customs issues, removing barriers, and managing material deliveries to ensure stakeholder needs are met
• Overseeing tactical application of import duty mitigation strategies (e.g. FTA, Military Duty Free, Reconciliation, Drawback, FTZ and chapter 98) and Duty payments
• Ensuring successful implementation and oversight of global supply chain security programs (e.g. CTPAT) for RTX

• Licensed Customs Broker
• A Bachelors Degree and minimum 12 years prior relevant experience, or an advanced degree in a related field and minimum 10 years experience
• Minimum of 5 years of experience supervising people onsite and in hybrid and remote environments
• Minimum of 8 years of experience working with U.S. and International Government Global Trade & Customs laws and regulations, policies, processes, and programs, including customs filings and reconciliations, Free Trade Agreements, Customs Trade Partnership Against Terrorism, U.S. Customs & Border Protection, Foreign Trade Zones, Duty Drawback, and Harmonized Tariff Schedules

• An advanced degree in Customs law or an MBA are strongly preferred
• Global Trade and Customs experience in the manufacturing industry working for a U.S. DoD contractor highly preferred
• Demonstrated experience leading a shared service organization and managing end-to-end services, with strong leadership and interpersonal skills in leading large teams, motivating, coaching, and developing employees.
• Data driven approach with significant experience developing, using and managing metrics to drive performance
• Strong critical thinking skills and the ability to exercise independent judgment and manage complexity and ambiguity in a fast paced & dynamic environment
• Demonstrated ability to influence key decision makers and interface at all levels of the organization while leading process improvements and creating effective and meaningful communications

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

This is a hybrid role, eligible candidates must reside within commuting distance from Richardson, TX or Tucson, AZ.

Relocation Eligible:
No

Please consider the following role type definition as you apply for this role:
Hybrid:
Employees who are working in hybrid…