Senior Manager- Software Engineering

Position: Senior Manager-Staff Software Engineering
Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge:
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Summary

The Communications Services team is seeking an experienced Senior Manager with a passion for building high performance, low-latency communications platforms and applications. You will build and manage a team of engineers with a deep focus on delivering enterprise-wide solutions that operate in a highly performant and efficient way. You will help drive our insurance business transformation as we redefine experiences for our customers.

Position Description

The Communications Engineering department is responsible for creating high value, low friction interactions for our customers and partners. We are on a transformation journey to reshape communications across all contact channels. This position is charged with curating experiences for those that need to speak to any of our lines of business. We are in the process of modernizing our services and architecture across Amazon Web Services (AWS) with extreme focus on leveraging data and automation to transform experiences and drive efficiency.

A Senior Manager is an engineering leader who works with the engineering staff to innovate and build new engineering solutions, improve and enhance existing solutions as well as leverage engineering solutions to solve critical operational problems. A Senior Manager will lead strategy and execution of a technical roadmap that will increase the velocity of delivering products and unlock new engineering capabilities.

The ideal candidate has deep technical expertise to improve application performance, capacity benchmarking, increase availability and reliability, design and evolve cloud infrastructure.

Position Responsibilities

As a Senior Manager, you will:

* Work with your Director to address project dependencies, negotiate and estimate incremental delivery dates for milestones with the stakeholder community, and deliver projects on time

* Identify and raise appropriate project risks, in addition to presenting detailed and implementable solutions or alternatives

* Understand how requirements and design choices may impact systems across multiple areas

* Report on your team's progress for project and other key metrics, in addition to presenting detailed and implementable ideas for areas to further improve or influence product or project delivery

* Initiate and support all aspects of performance management for team members - mentoring, performance and coaching plans, reviews, warnings, terminations, etc.

* Cultivate a culture that motivates all levels of performers to higher levels of achievement

* Foster a culture of growth mindset that acknowledges and expects individuals to grow and be accountable. Influence those you motivate and coach to be receptive to feedback.

* Identify where technical or analytical skill gaps put future team deliverables at risk and craft a plan to remediate, consistently challenge team members to share knowledge and learn new technologies

* Craft and deliver strategic and well-structured persuasive arguments to drive projects that drive process improvement, enhance cost leadership, and/or customer experience

* Develop the team budget and be accountable for reporting on results achieved at regular intervals

* Significantly contribute to the team planning process to include surfacing associate level proposals

* Collaborate with the product teams to understand their pain points around performance, resiliency and formulate strategies to address recurring issues in a sustainable way

* Influence and build vision…