Operations Supervisor

Operations Supervisor – Full Time

Location: Richardson, TX

Salary: $55,000–$60,000 per year

Schedule: Mon – Fri, 8:00 AM – 5:00 PM (may be asked to work outside these hours as needed)

Job Description: We help make your world a safer place. Are you a motivated and experienced security professional looking for the next step in your career? We are seeking a personable, dedicated individual to supervise a team of security officers and ensure operational effectiveness. The ideal candidate will handle scheduling, payroll processing, and site training, and have experience developing high‑performing teams with strong customer service and communication skills while upholding our core values of Integrity, Vigilance and Helpfulness.

Responsibilities:

• Manage a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and staff.
• Meet with line management and/or client representatives for status updates and to address any actual or potential problems.
• Ensure service expectations are being met through regular contact with clients and vendors.
• Participate in and coordinate with line management regarding the orientation, training, development, and retention of high‑caliber staff.
• Maintain and submit payroll records and other employee and business information, review client and company reports for accuracy and timeliness.
• Maintain, edit, and submit digital metric platforms – Excel, Smartsheet, Power BI, and Power Apps.
• Communicate and coordinate scheduling, staffing, equipment, record keeping, and related matters to ensure smooth delivery of services.

Basic Requirements:

• 18 years of age or older.
• High school diploma or GED required.
• Above‑average computer and technology skills; proficiency in Microsoft Office, email, Teams, and Excel.
• Must be able to work independently and remain calm and professional during stressful situations.
• Great attention to detail and a professional demeanor.
• Ability to respond to emergencies with rapid/effective judgment and proper escalation.
• Willingness to participate in the company’s pre‑employment screening process, including drug screen and background investigation.
• Minimum of 1 year of security experience and 1 year of management/supervisory experience with at least 6 months in scheduling and payroll management.
• Additional experience in payroll and training preferred.
• Strong customer service, interpersonal, planning, organizing, and team leadership skills.
• Self‑motivated, reliable, and able to meet deadlines and multitask.

Benefits:

• Medical, dental, vision and 401 K options.
• Life, AD&D, and disability insurance.
• Virtual medical appointments with telemedicine.
• 10 vacation days accrued.
• 6 sick days.
• 4 floating holidays per year.
• Paid family leave up to 12 weeks per year in accordance with state law.
• FREE uniforms, paid training, and paid weekly.
• Employee assistance program.
• Daily Pay access program.

EOE/M/F/Vet/Disabilities