AVP, Business Process Management - Product

AVP In Business Process Management

At Travelers, we aim to deliver exceptional customer and agent experiences, drive top-line revenue and underwriting results, and foster a culture of innovation and efficiency across the enterprise. The Business Process Management (BPM) team is committed to managing and improving performance of end-to-end processes critical to business while continuously exploring opportunities to advance and mature process capabilities in addition to collaborating and influencing business partners to ensure their understanding of all initiatives and strategies.

As an AVP in Business Process Management, you will drive customer, employee, and agent experiences by optimizing end to end business processes for operational effectiveness and efficiency. Fostering and maintaining a culture of continuous improvement, you will influence strategy and develop and own opportunities to improve business results that are aligned with the enterprise strategy. You will manage and oversee team(s) of business professionals to ensure business actions are aligned with enterprise and business unit goals.

As of the date of this posting, Travelers anticipates this posting will remain open until August 28, 2026.

Partner with leaders across multiple business areas to ensure goals are aligned to overall business strategy.

Own the execution of your business area's multi-year strategic plan.

Generate new ideas to meet business needs and which improve overall business performance.

Accountable for the buy-in and implementation of process improvement opportunities to drive business results across multiple portfolios.

Ensure a firm understanding of the business transformation and the corresponding change management strategies to encompass all aspects of the strategic work.

Maintain an understanding of marketplace and competitor trends and industry data and translate into the operations strategy.

Manage business planning and budgeting, in addition to, driving the Cost Benefit Analysis discussions around hard and soft benefit realization and tracking.

Perform other duties as assigned.

8 years of experience.

Familiarity with Six Sigma and Agile methodology.

Bachelor's Degree.

Demonstrated experience in developing and planning effective strategies, with the ability to lead a team to implement those strategies.

Advanced leadership skills with the ability to coach and develop team members, leverage differences, and strategically align resources to accomplish key objectives.

Exceptional communication, collaboration, and influencing skills with the ability to present complex information to senior leadership and functional partners in relevant business terms.

Strong business acumen with the ability to problem solve, think critically, and operate strategically across the company.

Comprehensive knowledge of trends, emerging platforms, and new technologies and ability to identify best practices and implement them into the organization.

7 years of experience in operations, collaborating on projects, or working in a related field.

4 years of leading, coaching, and/or indirect or direct management experience.

Health Insurance:
Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

Retirement:
Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

Paid Time Off:
Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

Wellness Program:
The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily…