Real Estate Loan Originations Manager

Position, Purpose and Objectives

The Real Estate Loan Originations Manager exists to create and maintain a strong member-centric mortgage sales and service environment that aligns with Texans Credit Union's core values. This role leads and develops Mortgage Loan Originators by providing coaching, performance management, pipeline discipline, and sales leadership that support exceptional member experiences and sustainable loan growth. The manager partners closely with Real Estate Lending leadership and cross-functional teams to establish production goals, improve pull-through, support referral and business development efforts, and maintain a smooth, compliant origination process from lead through closing.

Qualified candidates will have a strong hands-on approach to people leadership, a goal-oriented mindset, and a background in mortgage production, sales leadership, and financial institution operations.

Full-time

The Real Estate Loan Originations Manager exists to create and maintain a strong member-centric mortgage sales and service environment that aligns with Texans Credit Union's core values. This role leads and develops Mortgage Loan Originators by providing coaching, performance management, pipeline discipline, and sales leadership that support exceptional member experiences and sustainable loan growth. The manager partners closely with Real Estate Lending leadership and cross-functional teams to establish production goals, improve pull-through, support referral and business development efforts, and maintain a smooth, compliant origination process from lead through closing.

Qualified candidates will have a strong hands-on approach to people leadership, a goal-oriented mindset, and a background in mortgage production, sales leadership, and financial institution operations.

• Embraces the core values of Texans CU including excellence, people, integrity, and collaboration.
• Lead and develop Mortgage Loan Originators through regular 1-on-1 coaching, observation of member interactions, call reviews, pipeline reviews, and individualized development planning.
• Partner with the VP, Real Estate Lending to forecast production, establish sales goals, and implement strategies that align with corporate objectives, portfolio goals, and member growth expectations.
• Create and maintain a strong member-centric mortgage sales and service environment that supports an exceptional experience for members, referral partners, and internal stakeholders.
• Review and track the effectiveness of coaching by identifying and maintaining core metrics and key performance indicators (KPIs) including application volume, funded volume, pull-through, conversion, cycle times, and member satisfaction.
• Drive a disciplined sales cadence by monitoring lead management, outbound follow-up, prequalification activity, pipeline movement, lock management awareness, and closing performance.
• Support Mortgage Loan Originators in originating first mortgage loans, home equity products, and other real estate lending solutions that meet member needs and Texans guidelines.
• Coach to effective consultative selling, needs discovery, product positioning, and objection handling while reinforcing accurate disclosures, expectations setting, and timely follow-up.
• Collaborate closely with processing, underwriting, closing, secondary, servicing, compliance, and branch or contact center partners to maintain a smooth and efficient application process from beginning to end.
• Maintain detailed working knowledge of the loan origination system and related mortgage systems & processes. Partner with lending leaders and appropriate analysts or vendors to improve system flow, address issues, and enhance reporting.
• Work with lending management, internal audit, and compliance departments to help ensure proper controls are in place and front-end origination activities meet applicable regulatory, investor, and internal policy requirements.
• Generate motivating sales contests, recognition programs, and performance routines that effectively drive desired behaviors and align with company objectives.
• Responsible for training, motivating,…