Print Shop Shift Lead

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit

Job Description

The Print Shop Shift Lead drives the day-to-day operations of the company’s in-house print shop, ensuring high-quality, on-time, cost-effective production and fulfillment. This role leads a team of print and fulfillment professionals to follow standards, meet deadlines, and be a problem solver for the team. The ideal candidate is hands‑on, highly organized, and motivated to remove bottlenecks, and be flexible with managing multiple priorities across print production and fulfillment.

This position is onsite at our Richardson, TX location.

• Receive, review and assign work to the appropriate printers from the internal workflow system.
• Identify and prioritize work for appropriate printers and timelines to ensure printed in priority order.
• Ensure that the correct jobs are routed to the printer by comparing print request data to the actual output and samples job.
• Review layouts, proofs, and files for print accuracy and production readiness.
• Maintain postal records using specified USPS forms.
• Enforce quality control standards that meets standards and approve final print jobs.
• Ensure adherence to turnaround times, deadlines, and service levels.
• Continually monitor print quality by reviewing work as it is printed.
• Trouble‑shoot software issues and print production issues.
• Oversee equipment utilization, conduct preventative maintenance and maintain in-house maintenance records.
• Maintain a safe, clean, and compliant work environment.
• Lead, train and mentor a team of print operators and fulfillment staff; model a culture of accountability, collaboration, and continuous improvement.
• Provide a high‑level of customer service and professionalism when interacting with vendors and team members.

• 3+ years of experience in print production, in‑house print operations, in a related fulfillment/production environment.
• Demonstrated experience driving process improvement, operational optimization, and workflow standardization.
• Strong working knowledge of print production workflows (digital print preferred), RIP software, color management, and fulfillment operations.
• Ability to manage competing priorities, tight deadlines, and fluctuating demand with calm competence.
• Communicate any potential risks and create mitigation options to solve issues.

• Experience leading and training in a corporate or mid-large size business print operation.
• Experience with job ticketing/work order systems.

• Ability to stand for extended periods and move materials/equipment as needed (reasonable accommodations available).
• Ability to lift, up to 50 pounds, and move supplies around the building.
• Comfortable working in a production environment with printers, finishing equipment, and shipping supplies.
• May be required to cover some shifts on occasion that are outside normal business hours.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law.