Technical Support Associate; Equipment Maintenance

Position: Technical Support Associate (Equipment Maintenance)
Technical Support Associate (Equipment Maintenance) position in Richardson, TX.

Job Requisition

US Citizenship is required for this position

Active / Current Secret Security Clearance IS REQUIRED to apply for this position

All shifts available, see below

Work will be onsite

Job Description:

Shift: Both 1st and 2nd (indicate on the resume what shift the candidate is being submitted for)

The shift will be 9 hours with 30 minute lunch

Initial Training: 1st Shift (6:00 AM or 7am start time) for 6-8 weeks, Pay Rate: $28.93

Assignment Shift: 2nd Shift (approx. 2:30 PM - Midnight)

Schedule:

9/80 (every other Friday off; occasional Friday, weekend, and call-in work required), Pay Rate: $31.24

Raytheon Technologies is seeking a highly experienced and hands-on Technical Support Associate to support our Operations Repair & Maintenance Team within Optics Manufacturing.

The successful candidate will play a critical role in ensuring production readiness and uptime across multiple factories, including Optical Fabrication, Diamond Point Turning, Optical Coating, and Assembly/Test.

You will work closely with Engineering, Maintenance, Quality, and Operations to proactively address factory equipment needs, implement preventive maintenance, and lead or support equipment upgrades and installations.

This is a highly hands-on, technical position in a fast-paced, high-demand defense manufacturing environment.

Key Responsibilities:

Perform troubleshooting, maintenance, and repair of electronic, mechanical, and automated manufacturing equipment.

Lead or support installation and upgrade of new or existing production equipment.

Develop and follow preventive maintenance procedures (including Lockout/Tagout).

Use multimeters, current probes, schematics, and technical manuals to diagnose complex issues.

Collaborate cross-functionally to ensure factory equipment is safe, reliable, and efficient.

Support layout planning, capital equipment procurement, and documentation updates.

Participate in call-in and weekend work as required to support critical operations.

Follow all OSHA and Raytheon safety protocols.

Required Qualifications:

Minimum 5-8 years of hands-on experience in equipment maintenance in a manufacturing/production setting.

Strong mechanical aptitude and troubleshooting skills.

Experience working with:
Automated equipment and control systems High voltage systems (480V, 208V, 110V, and DC voltages) Multimeters, current probes, and diagnostic instruments

Ability to work from schematics, technical drawings, manuals, and verbal instructions.

Experience interfacing with multi-disciplinary teams and working with minimal supervision.

Must be able to work 2nd shift after training, with flexibility for weekends/call-ins.

Comfortable working in a high-voltage, hands-on environment,
this is not a desk or technician helper role.

Required

Education:



Associate degree in Electronics, Mechanical Technology, or related technical field.

Candidate Screening Notes for Suppliers:

Please ensure the following before submitting candidates:

Candidate must be flexible for shift coverage (including weekends and call-in needs).

Candidate must train on 1st shift (6-8 weeks) before moving to 2nd shift.

Candidates must be willing and comfortable working with high-voltage equipment.

Resumes must clearly highlight:

Mechanical/electrical troubleshooting skills

Vacuum system experience (if applicable)

High-voltage and automation exposure

Please include a brief summary of the candidate's direct hands-on experience on their resume in the summary section; the manager wants to see this detail.

Not Acceptable:

Candidates with only cable-running, helper-type work, or minimal hands-on exposure.

Candidates unwilling to work with high-voltage equipment or perform physically engaged repair work. Candidates not open to working occasional weekends or extended hours.

Preferred

Skills:



Experience with:

Optical Coating (vacuum deposition) Diamond Point Turning RF Power Systems PLC Systems & Ladder Logic Strong initiative and ability to independently solve complex technical issues.

Prior work experience in the optics, aerospace, or defense industries.

Successful track record working under pressure in high-demand…