Associate, Operations Quality

Position: 06 - Associate, Operations Quality
Req

Region:
Americas

Country: USA

State/Province:
Texas

City:  Richardson

** General Overview*
* *
* Functional Area:

** OPS - Operations

** Career Stream:
** QUA - Quality

** Role:
** Associate

** SAP Short Name:
** ASS

*
* Job Title:

** Quality Associate

** Job Code:
** AST-OPS-QUA

** Job Level:
** Band 06

** Profile-Holding:
** Y

** Direct/Indirect Indicator:
** Indirect

** Summary*
* Entry level during which an employee receives both functional and organizational training under close supervision. Incumbents carry out assignments within well-defined practices, procedures and policies. Works independently on details of assignments, and has limited decision-making authority; most decisions are made or guided by the immediate supervisor. Decisions/actions may have an impact on the department's/divisions goals. Works under close Supervision and requires direction on how assignments are to be executed;

begins to put forward ideas on how work assignments are completed. Establishes cooperative relationships to work effectively with colleagues; supports others and participates as a team member, and takes responsibility for own work commitments. Interacts directly with immediate supervisor, co-workers and team members; engages in routine exchanges of information; interactions with external contacts, if applicable, would be monitored.

** Detailed Description*
* Performs tasks such as, but not limited to, the following:

+ Creates, publishes, controls and constantly improves process documentation for the entire organization.

+ Process documents define policies, procedures, systems, and business practices and provide employees with "operating manuals” which describe manufacturing operations, guide on-the-job training, and remind production operators of key "Make Sure Points".

+ Obtains data/information from independent observation, consultation with technical staff, and a study of engineering notes, specifications and documents.

+ Creates and maintains standard templates for the various types of process documents and associated information.

+ Stores documents on-line in various databases (Matrix, QMX, Lotus Notes).

+ Provides web links for all 2nd level documents that are referenced from the Quality Manual.

+ Develops, maintains, and communicates a change management process that conforms to ISO standards. Initiates and participates in an annual review process to ensure data integrity and revises existing documentation to reflect process changes.

+ Notifies appropriate personnel when new documents have been released and provides controlled copies when necessary.

+ Guides ISO auditors through documentation, answering and/or redirecting questions.

+ Acts as the lead auditor for Internal Quality System Audits.

+ Plans, directs, performs, and reports the results of process, product, systems, supplier, and ISO quality audits.

+ Performs independent, comprehensive reviews of the existence, correctness and effectiveness of standards and controls used to perform specific functions.

+ Develops, documents, and monitors key processes such as the Corrective Action Process, Audit Process, etc.

+ Provides consultation and training in the areas of Quality methods, SPC, Workmanship, PCA skills, standards, audit, etc.

+ Hosts Customers, Government, ISO or other auditors by providing them necessary assistance in defining and translating quality requirements.

** Knowledge/Skills/Competencies*
* + Working knowledge of engineering and supply chain systems (e.g., SQL, TMDB, COBRA, BPCS, PDM).

+ Knowledge of inventory management and supply chain planning processes.

+ Basic programming skills.

+ Strong understanding of documentation processes & quality systems.

+ Strong understanding of ISO standards.

+

Good analytical and problem solving skills.

+ Ability to exercise good judgement in implementing change orders that affect pricing, costs, and manufacturing processes.

+ Ability to effectively communicate with a wide variety of internal and external customers.

+ Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications:
Word, Lotus Notes, Excel and Documentation control systems, Frame Maker, Visio, HP-UX.

**…