Associate, Operations Quality

Summary

Entry level during which an employee receives both functional and organizational training under close supervision. Incumbents carry out assignments within well-defined practices, procedures and policies. Works independently on details of assignments, and has limited decision-making authority; most decisions are made or guided by the immediate supervisor. Decisions/actions may have an impact on the department's/divisions goals. Works under close Supervision and requires direction on how assignments are to be executed;

begins to put forward ideas on how work assignments are completed. Establishes cooperative relationships to work effectively with colleagues; supports others and participates as a team member, and takes responsibility for own work commitments. Interacts directly with immediate supervisor, co-workers and team members; engages in routine exchanges of information; interactions with external contacts, if applicable, would be monitored.

Req
Region:
Americas
Country: USA
State/Province:
Texas
City:
Richardson

• Functional Area: OPS
  - Operations
• Career Stream: QUA
  - Quality
• Role: Associate
• SAP Short Name: ASS
• Job Title: Quality Associate
• Job Code: AST-OPS-QUA
• Job Level: Band 06
• Profile-Holding: Y
• Direct/Indirect Indicator: Indirect

Entry level during which an employee receives both functional and organizational training under close supervision. Incumbents carry out assignments within well-defined practices, procedures and policies. Works independently on details of assignments, and has limited decision-making authority; most decisions are made or guided by the immediate supervisor. Decisions/actions may have an impact on the department's/divisions goals. Works under close Supervision and requires direction on how assignments are to be executed;

begins to put forward ideas on how work assignments are completed. Establishes cooperative relationships to work effectively with colleagues; supports others and participates as a team member, and takes responsibility for own work commitments. Interacts directly with immediate supervisor, co-workers and team members; engages in routine exchanges of information; interactions with external contacts, if applicable, would be monitored.

• Creates, publishes, controls and constantly improves process documentation for the entire organization.
• Process documents define policies, procedures, systems, and business practices and provide employees with "operating manualsâ which describe manufacturing operations, guide on-the-job training, and remind production operators of key "Make Sure Points".
• Obtains data/information from independent observation, consultation with technical staff, and a study of engineering notes, specifications and documents.
• Creates and maintains standard templates for the various types of process documents and associated information.
• Stores documents on-line in various databases (Matrix, QMX, Lotus Notes).
• Provides web links for all 2nd level documents that are referenced from the Quality Manual.
• Develops, maintains, and communicates a change management process that conforms to ISO standards. Initiates and participates in an annual review process to ensure data integrity and revises existing documentation to reflect process changes.
• Notifies appropriate personnel when new documents have been released and provides controlled copies when necessary.
• Guides ISO auditors through documentation, answering and/or redirecting questions.
• Acts as the lead auditor for Internal Quality System Audits.
• Plans, directs, performs, and reports the results of process, product, systems, supplier, and ISO quality audits.
• Performs independent, comprehensive reviews of the existence, correctness and effectiveness of standards and controls used to perform specific functions.
• Develops, documents, and monitors key processes such as the Corrective Action Process, Audit Process, etc.
• Provides consultation and training in the areas of Quality methods, SPC, Workmanship, PCA skills, standards, audit, etc.
• Hosts Customers, Government, ISO or other auditors by providing them necessary assistance in defining and translating quality requirements.