Service Operations Manager

• Locations 2165 BUCKINGHAM RD, RICHARDSON, TX, 75081, US
• Banner Albertsons
• Union Status Non-Union

• Champion corporate and division customer service programs to meet or exceed established customer service goals.
• Address and resolve customer complaints professionally; elevate to the Store Director when appropriate.
• Answer and respond to incoming calls in a courteous, timely manner.
• Serve as an overflow cashier when needed to support customer traffic.

• Manage and schedule Front End Clerks, Courtesy Clerks, Service Operations Assistants, Service Supervisors, and Customer Service Center Clerks.
• Create and post department schedules in a timely manner using approved scheduling programs; communicate schedule changes as needed.
• Supervise daily front-end operations including:
  • Customer traffic flow
  • Checkout lane coverage
  • Cleanliness and appearance of check stands, sales floor, restrooms, entryway, and parking lot
• Coordinate front‑end employee training in partnership with the Administrative Coordinator.
• Interview and recommend candidates for hire; recommend corrective actions for front-end employees as needed.
• Maintain confidentiality regarding employee information, store performance, and company data.

• Ensure compliance with company policies and procedures including:
  • Cash handling
  • Employee purchase policy
  • Restricted product sales (alcohol/tobacco)
  • Coupon and gift card policies
  • Scan accuracy
  • Scheduling of minors
  • Product return policy
  • WIC
  • Sanitation, safety, and security protocols
  • Grooming and dress code
  • Check acceptance procedures
• Ensure accurate operation of the Point of Sale (POS) system and take corrective action when necessary.
• Implement emergency procedures during equipment or software malfunctions.

• Oversee cash flow requirements including deposits, armored car service, safe transactions, till assignments, pickups, check approvals, and refunds.
• Ensure completion and accuracy of all front‑end forms and records.
• Investigate and resolve cash variances, voids, refunds, and balance irregularities in partnership with the Administrative Coordinator, Service Operations Assistant, and Service Supervisor.
• Work with Division Loss Prevention and store leadership to reduce shrink and address cash handling issues.
• Support Administrative Coordinator with cash office concerns and reconciliation tasks.

• Maintain the fresh, full appearance of check stand merchandisers.
• Ensure check stands remain clean, organized, and properly signed.
• Ensure front‑end equipment remains operational and coordinate repairs or replacements as needed.
• Coordinate and implement front‑end programs including community relations promotions to help the store meet division goals.

• Manage departmental budgets and financial objectives including:
  • Service scores
  • Sales
  • Quarterly labor
  • Bag expenses
  • Cash over/short reporting
  • Check expense projections
• Review refund, void, and override reports to prevent excessive or inappropriate use.
• Maintain accurate departmental documentation and records.
• Attend required meetings, trainings, and updates.

• Perform all job duties with honesty, integrity, and in full compliance with company policies and procedures.
• Maintain confidentiality regarding personnel matters, store sales, and company operations.
• Perform additional responsibilities as required.

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well‑being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well‑known…