Inside Sales​/Business Development Supervisor

Wireless CCTV LLC ("WCCTV") located in Richardson, Texas, is a subsidiary of Wireless CCTV Ltd originally established and located in the UK. WCCTV is the market leader for rapid deployment, mobile surveillance systems specifically designed to deliver video securely and efficiently via 4G LTE networks.

The Company prides itself on developing innovative, customer-focused products and providing world-class customer support services. The Company's range of mobile video surveillance solutions includes:

• Rapid deployment pole cameras

WCCTV is looking for a qualified Inside Sales / Business Development Supervisor responsible leading a team of Inside Sales / Business Development Representatives by driving team performance, providing coaching and development of staff and ensuring consistent generation of qualified customer sales opportunities and project-based meetings for the Field Sales organization.
This is a "player coach" role having the following key responsibilities for the position include:

• Researches and identifies potential customers using a number of sources including internet, trade journals, in-house database, business referrals and external lead generation databases. Develops business relationships with current customers and regularly calls customers to discuss current and future sales opportunities.
• Develops and maintains a full pipeline of potential customers and projects. Plans and organizes daily work schedule to research and call on potential sales opportunities.
• Generates outbound calls in excess of 50 + per day with target customers (minimum performance requirements are subject to change at Management’s discretion). During calls identifies customers’ needs, determines decision maker and presents how WCCTV’s products and services can support the customers’ needs.
• Schedules qualified “Direct” customer meetings with the appropriate contacts in target businesses and organizations for the Field Sales team.
• Meets minimum weekly and/or monthly KPIs established for the position as it relates to call activity and booking customer meetings for Field Sales staff. Minimum performance requirements are subject to change at Management’s discretion.
• Utilizes and updates sales management tool (CRM) for tracking and maintaining all business development/sales related data in order to maximize business development effectiveness and efficiency.
• Collates and communicates detailed information gathered during the customer sales call to the respective Field Salesperson prior to the scheduled customer meeting.
• Provides support to the Field Sales team with call and proposal follow-up as required.
• Provides and documents feedback from customers regarding competitors or our product offerings to the Field Sales staff and internal management.
• Be aware of and develop commercial opportunities for the Company at all times.
  
  Pass on leads to other Sales teams as appropriate.
• Reviews all assigned incoming leads to determine viability and appropriateness. Reaches out to the interested customer and identifies the customer’s needs, determines decision maker and presents how WCCTV’s products and services can support the customer’s needs.
• Monitors assigned customer accounts for upcoming decommissions. Follows up with customer to discuss satisfaction with products and services, identify upcoming sales opportunities, book sales meeting for Field Sales staff and request referrals.
• Actively builds and develops relationships with new and existing customers.
• Supervises the day-to-day activities of a team of Inside Sales / Business Development Representatives ensuring the team meets daily and monthly performance KPIs regarding setting of sales appointments with new and existing customers and field Sales staff.
• Provides daily assistance and support to assigned staff to include monitoring and reviewing of calls and coaching employees to improve quality of calls and skills growth.
• Conducts regular team meetings and weekly 1:1 reviews with assigned staff with a focus on:
• Understanding of current KPIs and activity towards meeting KPIs
• Proper usage and maintenance of CRM and policy adherence
• Continued…