Customer Representative​/Designer

Benefits:

• Employee discounts
• Paid time off
• Training & development

As a Customer Representative at Alpha Graphics, your primary role will be to increase the center’s inside sales. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients. In additions to that we would like this person to have Design experience in Adobe Creative Cloud Suite.

• Answering clients' questions and concerns via phone, email, and in-person
• Processing incoming leads and promptly creating estimates
• Calling clients and prospects to review their estimates, artwork, and orders
• Gathering clients' requirements to start design
• Creating print files
• Creating and reviewing print specs and artwork before production to ensure the printed materials turn out as planned

• Assists in updating the mailing list database
• Assists sales rep functions and inside production when requested
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
• Keep customers informed regarding their job's progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries
• Generating sales orders and processing payments
• Keeping clients up to date on the status of their print job

• Account Management experience is preferred but not required
• Knowledge of printing and prepress requirements a plus
• Calm, Compassionate and warm personality
• Handles all communications with customers in a professional and respectful manner
• Ability to multitask while staying organized and attentive to details
• Excellent time management skills with an aptitude for punctuality

• 2+ years of customer service experience
• 1+ year of print or sign shop experience
• Proficiency in Adobe Photoshop, Illustrator, and In Design
• Knowledge of print terminology and design techniques