Virtual Sales Expert

Step into the spotlight and launch a new kind of sales experience. As a Virtual Sales Expert, you’ll play the lead role in real‑time on‑camera interactions with our customers. From sales pitches to expert product recommendations, you’ll take center stage as you use various methods (live video, telephone and chat) to sell products and services, conduct demos and provide a premier sales experience to online shoppers.

In this role, you’ll report to an AT&T location and provide unique and exceptional customer experience. You’ll demonstrate expert knowledge of our products and services, access and maintain records in point‑of‑sale systems, and handle sales‑related tasks including customer contracts and warranties, processing credit applications, completing orders from multiple fulfillment options and activating service.

• Consistently display a positive, professional, friendly and high‑energy willingness to assist customers through video, chat or telephone interactions.
• Possess a competitive spirit and desire to meet and exceed sales goals.
• Continuously maintain working knowledge of all company products, services and promotions.
• Make recommendations according to customer needs.
• Utilize operational systems to process purchases of all products and services.
• Multi‑task in a fast‑paced team environment.
• Educate and engage customers through product demonstrations over video software.
• Interact with and sell to customers via video, chat or telephone and provide prompt and courteous customer service to all customers.
• Ensure adherence to channel‑specific methods, procedures and clean‑desk policies.
• Adhere to all appearance standards, which include a dress code.

• 1–3 years of retail, customer‑facing and/or call center sales experience.

• Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by the needs of the business.

Virtual Sales Experts earn between $15.40 and $20.62 per hour starting, plus $1,450 monthly in commissions if all sales goals are met. With uncapped commission opportunities, top sellers can earn more than $60,300 per year.

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and holidays (bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year, plus at least 6 company‑designated holidays and additional PTO based on bargaining group).
• Sick leave
• Paid Parental Leave
• Adoption Reimbursement
• Disability benefits (short‑term and long‑term)
• Life and accidental‑death insurance
• Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

Weekly

Hours:

40

Time Type:
Regular

Location:

Richardson, Texas

AT&T will consider qualified applicants for employment in a manner consistent with the requirements of federal, state and local laws. It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law.

AT&T provides reasonable accommodations for qualified individuals with disabilities and is a fair chance employer. A background check is not initiated until an offer is made.