Director, National Account Management

• Direct and motivate a dedicated account management team serving accounts with 2,000–10,000 eligible members
• Ensure the team meets or exceeds retention and profitability goals for the region
• Service major and national market accounts
• Direct achievement of retention, profitable business, new product sales, and existing-account servicing goals
• Develop short- and long-term account management strategies across divisions and departments
• Increase profitability
• Collaborate with Sales/Marketing staff, support staff, and involved departments to implement and support account services
• Assist with retention, customer service, and financial problem situations
• Maintain extensive knowledge of HCSC products, services, systems, and processes
• Monitor competitors’ products and insurance trends

• Bachelor Degree OR 4 years’ experience selling managed care products and/or managed care account management
• Current, valid State Insurance Agent License
• 8 years of experience with selling group health managed care products and in managed care account management or servicing including major/national accounts
• 1 year of management experience in national/enterprise market in sales/account management or 3 years management experience in the healthcare industry
• Experience managing a book of business for profitability
• Leadership experience; marketing and account management techniques; sales/marketing strategy development
• Knowledge of managed care products, processes, and trends
• Management of complex group health managed care accounts
• Mentoring skills
• Ability and willingness to travel nationally
• Customer service skills to address customer needs, build customer relations, and make sound decisions
• Skills to build broker relations
• Negotiation, presentation, sales, and financial skills
• Verbal and written communication skills for team management, negotiation, relationship building, and business writing
• Experience overseeing annual budgets and allocating resources
• Ability to translate needs and initiatives into compelling business cases
• Ability to conduct cost-benefit analyses and ensure ROI

Demonstrates extensive knowledge of managed care products and account management strategies, with a strong focus on retention, profitability, and customer service. Proven leadership in managing teams and developing sales and marketing strategies to achieve business goals.

• Managed Care Account Management
• Sales/Marketing Strategy Development
• Leadership Experience
• Customer Service Skills
• State Insurance Agent License

• Selling Group Health Managed Care Products
• Management of Complex Group Health Accounts
• Financial Problem Solving
• Cost-Benefit Analysis
• Budget Oversight

• Negotiation Skills
• Presentation Skills
• Verbal Communication Skills
• Written Communication Skills
• Mentoring Skills

• State Insurance Agent License

• Account Management
• Retention Goals
• Profitability Goals
• Broker Relations
• Insurance Trends