Client Success Manager

Client Success Manager - L2

Company: Asher Health
Department: Client Success
Reports To: Executive Leadership / Head of Client Success
Employment Type: Full-Time
Location: Richardson, Texas
Work Arrangement: In-person attendance expected four days per week
Relocation Assistance: Available for the right candidate
Compensation: $80,000 base, OTE $100,000-$120,000 annually, with commission and performance-based bonus opportunities

The Client Success Manager - L2 owns a named roster of approximately 100 Tier 2, Tier 2 cusp, and growth-potential Asher Health partners.

This role is responsible for the complete partner lifecycle, including reactivation, launch, follow-up, retention, and growth. The Client Success Manager - L2 helps each partner establish consistent order production, activate their database, maintain at least one successful offer, and progress toward Tier 1.

Partners remain with their Client Success Manager as they grow. A partner is not automatically reassigned simply because they begin producing. The person who develops the relationship and creates the growth maintains ownership of that success.

Performance is measured by incremental monthly orders, roster revenue, partner tier advancement, and roster quality—not internal activity alone.

• Serve as the primary owner and strategic point of contact for an assigned roster of approximately 100 partners.

• Manage the complete partner lifecycle, including reactivation, launch, follow-up, retention, and growth.

• Develop an individualized growth strategy for each assigned partner.

• Maintain ownership of partners as they progress into Tier 1 cusp and Tier 1.

• Prioritize accounts based on performance, potential, risk, and growth opportunity.

• Maintain accurate documentation of partner goals, performance, risks, opportunities, and next steps.

• Take direct accountability for the overall health and performance of the assigned book of business.

• Help each partner establish at least one active and consistently producing program or offer.

• Build account-specific strategies designed to increase monthly orders and roster revenue.

• Reactivate partner databases through targeted campaigns and structured follow-up.

• Identify operational, educational, marketing, or engagement barriers limiting partner performance.

• Move partners from Tier 2 cusp into Tier 2 and from Tier 2 into Tier 1 cusp or Tier 1.

• Identify appropriate cross-sell opportunities across Asher Health's programs and services.

• Help partners incorporate Asher Health's offerings into their customer or patient journeys.

• Coordinate with internal teams to execute partner growth initiatives.

• Build trusted relationships with business owners, executives, providers, and operational stakeholders.

• Conduct structured account reviews focused on performance, barriers, opportunities, and agreed-upon actions.

• Maintain a communication cadence based on each partner’s tier, opportunity, and level of risk.

• Serve as the internal voice of the partner while holding the partner accountable for commitments.

• Provide practical business guidance that helps partners grow their programs.

• Establish credibility with clinical and nonclinical stakeholders.

• Collaborate with Sales, Marketing, Support, Clinical Operations, Billing, and other departments to address partner needs.

• Review partner orders and roster revenue every week.

• Maintain an accurate weekly scorecard for the assigned portfolio.

• Identify declining order trends before valuable partners become significantly at risk.

• Create and execute recovery plans for declining accounts.

• Track account movement across established performance tiers.

• Report growth opportunities, risks, and forecasts…