HVAC Technical Support

Who We Are

Lennox (NYSE: LII) is driven by 130 years of legacy, HVAC and refrigeration success, providing industry‑leading climate‑control solutions to residential and commercial customers. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development.

Come, stay, and grow with us. We are in the office during the work week and normal working hours.

This full‑time support career opportunity provides moderately complex technical assistance to dealers, contractors, and field sales personnel to resolve system issues. It is an excellent opportunity for an experienced commercial field technician with rooftop unit expertise to transition into a corporate office environment while continuing to apply advanced technical and troubleshooting skills. In this position, you will support field technicians by handling incoming calls related to unit start‑up, diagnostics, and technical troubleshooting, collaborating with a team of senior technicians to resolve complex issues and provide high‑level technical guidance to industry professionals.

This role offers a chance to step away from daily travel and field service demands while maintaining a strong connection to the industry in a role that provides an outstanding work/life balance.

• Provide troubleshooting and installation assistance for HVAC/R equipment.
• Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution.
• Provide technical documentation to contractors, engineers, and other personnel.
• Guide callers to the appropriate field personnel if first‑hand attention is required.
• Document call information in the call‑tracking database for additional follow‑up.
• Identify and help implement process improvements.

• High school diploma or equivalent experience required; at least 2 years of related technical consulting experience.
• Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
• Strong knowledge and experience in the installation and service of HVAC/R equipment.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Strong analytical and troubleshooting skills.
• Ability to handle and prioritize multiple technical requests.
• Proficient in Microsoft Office Suite.
• Experience with SAP preferred.

This is a salaried non‑exempt role. Employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $65,600 to $86,100 annually, with factors such as geography, market, skills, education, experience and other qualifications influencing the final offer.

Employees in this role are also eligible for a bonus in accordance with the terms of the Company’s applicable plan.

• Tuition reimbursement
• Medical, dental, and vision insurance
• Prescription drug coverage
• 401(k) retirement plan
• Short‑term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• Life and long‑term disability insurance

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to:

• 12 days paid time off
• 2 paid well‑being days
• 1 paid volunteer day
• 12 paid holidays
• 3 floating holidays per year

Lennox’s core values of Integrity, Respect & Excellence are ingrained in the organization’s fabric. They define our culture, which is about how we do business and how we treat others. At Lennox, we are a global community that values each team member’s contributions. As an equal‑opportunity employer, we are committed to recruiting, developing, and retaining talented individuals from diverse backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth.

Disclaimers:
The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.