Level 3 Field Service Technician

Job Description

Insight Global is seeking a Field Service Technician FSR3 for a leading electrical services client. This candidate will be responsible for supporting field operations by troubleshooting, maintaining, and commissioning low- and medium-voltage electrical systems across customer sites. This is a highly hands‑on role requiring strong technical expertise and customer interaction, with opportunities to grow into a Site Lead position. The ideal candidate is comfortable traveling, thrives in fast‑paced environments, and is passionate about delivering high‑quality service while ensuring safety and system reliability.

• Perform on‑site troubleshooting, maintenance, and repair of electrical systems
• Work on transformers, circuit breakers, switch gear, and industrial controls
• Conduct diagnostics to minimize downtime and improve system performance
• Support system startups and commissioning efforts
• Serve as the primary customer contact during service visits
• Provide customer training on system operation and maintenance
• Document service work, test reports, and system performance feedback
• Track time, inventory, and service activity accurately
• Collaborate with other technicians and teams for efficient delivery
• Follow all safety protocols and participate in ongoing training
• Utilize remote troubleshooting tools when applicable

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 3–5 years of hands‑on field service experience with electrical systems
• Strong troubleshooting skills with power systems, switch gear, transformers, and circuit breakers
• Experience with low- and medium-voltage systems
• Experience working in datacenter environment
• Experience supporting system startups and commissioning efforts
• Ability to perform maintenance, repair, and diagnostics on electrical equipment
• Experience working on‑site with customers and resolving technical issues
• Valid driver’s license with clean driving record
• Willingness to travel frequently (30–50%+) with overnight stays
• Strong commitment to safety and adherence to OSHA standards
• High School Diploma
• Associate’s degree in electrical engineering or related field
• Certifications:
  
  NFPA 70E, OSHA 30
• Experience with PLCs, SCADA, or protective relay systems
• Protective relay testing and preventive maintenance experience
• Familiarity with field service software, ERP systems
• Experience using electrical testing equipment (multimeters, breaker test sets)
• Ability to grow into a Site Lead role