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Bilingual VOC Specialist (Korean/English) - TX
Job in
Richardson, Dallas County, Texas, 75080, USA
Listed on 2026-08-17
Listing for:
2020 Companies
Full Time
position Listed on 2026-08-17
Job specializations:
-
Social Work
Bilingual
Job Description & How to Apply Below
Samsung Electronics America is seeking a VOC Operations Support Specialist at 2020 Companies in Richardson, TX. The role focuses on root cause analysis, trend identification, and driving improvements across customer care operations.
Fluent Korean and English are required to communicate with escalated customers and cross-functional teams. You will partner with internal and external teams to deliver actionable insights, with a strong emphasis on data-driven reporting and leadership outreach.
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