Accountant, Accounting Assistant, Accounts Receivable​/ Collections

Accountant – National Interstate

Role:
Accountant working a hybrid schedule out of the Richfield office. Employees are expected to be on-site four days a week with the flexibility to work one day remotely; core in‑office days are Tuesday–Thursday, and the fourth day is determined by business needs.

• Provides customer support across multiple lines of insurance by handling inbound and outbound phone calls and responding to emails to address inquiries and resolve discrepancies.
• Fosters and builds relationships with internal departments and external customers to ensure a positive customer experience.
• Handles inquiries from internal and external customers related to billing and payments.
• Communicates effectively through clear written and verbal communication.
• Applies working knowledge of multiple billing and policy systems and related procedures to accurately administer billing, record payments, and reconcile billing statements.
• Conducts follow‑up on delinquent accounts, including communication with collection agencies, insurance agents, and insureds.
• Gathers and organizes data to support the creation of standard and ad hoc reports.
• Performs other duties as assigned.

• Education:
  
  High School Diploma or equivalent preferred.
• Experience:
  
  A minimum of 3 years of experience in accounting support functions. Billing and collections experience preferred.
• Scope of Job/
  
  Qualifications:
  
  Possesses advanced organizational abilities to manage multiple tasks efficiently, knowledge of relevant state and federal regulations and company policies/guidelines related to insurance accounting, strong attention to detail, organizational skills, problem‑solving abilities, interpersonal and communication skills, and proven ability to handle confidential information with discretion.

We offer competitive benefits packages for full‑time and part‑time employees*. Full‑time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full‑time and eligible part‑time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

* Excludes seasonal employees and interns.