Services & Warranty Associate Category Lead

• Manage the business performance on a daily, weekly, monthly, and quarterly cadence for their categories. Responsible for the W  process and the summary documents and recaps needed each week and month
• Partner with operations teams to manage and report on the health of the warranty renewals business

• Monitor digital customer experiences and act as category expert with cross functional partners to manage and improve customer experience.
• Partner with Legal, Compliance, Marketing and Customer Communications Teams to ensure digital experiences are compliant and updated as needed.
• Partner with Category lead to develop and execute digital strategy across digital channels, partner with DAT product managers to develop iterative updates to experiences to improve conversion rate and customer experience.

• Monitor P&L performance for a category / sub-category and develop action plans to meet financial goals. This happens on a weekly, monthly, quarterly, and annual basis.

• Positively influence those around you and represent the voice of the customer and business with various cross-functional and horizontal partnerships. Build relationships with internal and external partners to advance the work.

State Minnesota