Senior Manager - Omnichannel Operations and Services

The Senior Manager leads a team responsible for planning, coordinating, and deploying store change initiatives across the retail portfolio, serving as the functional leader of the transition process and ensuring business‑driven merchandise and operational changes are successfully executed in stores. Working at the center of major store change initiatives, this role partners closely with Category, Space Planning, Store Design, Architecture, Retail Operations, Vendors, and other key stakeholders to translate business strategies into executable store plans, facilitating cross‑functional alignment, dependency management, and effective implementation while balancing customer experience, operational impact, and speed to market.

In addition to leading the transition process, the Senior Manager provides oversight for portions of the reset portfolio, establishing priorities, removing barriers, driving consistent execution, and continuously improving the processes, tools, and operating models that support successful project delivery. Success in this role requires setting a clear vision that aligns teams and stakeholders around shared business objectives, developing a high‑performing team, ensuring accountability across cross‑functional partners, proactively managing risks and dependencies, leveraging insights and data to inform decision‑making, fostering strong partnerships, and continuously enhancing scalable processes that deliver meaningful business and customer outcomes across both transitions and resets.

This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non‑Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.

• Provide strategic leadership by aligning team vision, priorities, and execution plans with enterprise business objectives.
• Lead end‑to‑end planning and execution of merchandise transitions, store updates, resets, and large‑scale retail initiatives.
• Drive operational excellence by leveraging data, insights, technology, and best practices to improve execution, scalability, and results.
• Establish governance, performance management, and accountability processes to ensure successful project delivery and remove execution barriers.
• Anticipate business needs, risks, and opportunities, translating strategy into measurable outcomes and informed decisions.
• Build and influence strong cross‑functional partnerships, aligning stakeholders on priorities, timelines, resources, and execution requirements.
• Facilitate program governance by managing milestones, dependencies, risks, decisions, and communications across complex initiatives.
• Standardize processes and continuously improve ways of working to enhance efficiency, consistency, and organizational effectiveness.
• Lead, coach, and develop high‑performing teams while fostering a culture of accountability, inclusion, learning, and continuous improvement.
• Strengthen organizational capability through talent development, succession planning, and attracting and retaining diverse talent.

• 8 or more years of experience in retail, business, operations, program management, or related leadership roles, with a proven track record of leading cross‑functional initiatives, influencing stakeholders at all levels, and delivering measurable improvements in customer experience and business outcomes.
• 5 or more years of people leadership experience, including coaching, performance management, and talent development.
• Experience managing organizational change and transformation efforts.
• Strong analytical, strategic thinking, and problem‑solving skills.
• Excellent communication, presentation, and relationship management skills.
• Experience using data and technology to drive business decisions and operational improvements.

• Bachelor’s degree

• Competitive pay
• Generous employee discount
• Physical and mental well‑being support

We’re committed to helping our people thrive at work and  offer generous benefits that address your…