Shift leader, Retail

Position Overview

The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader ensures the team has a clear understanding of goals, expectations, products, cleanliness, new directives, and guest connections during the shift.

• Demonstrates mastery of the Doing of Team Member with ease, enthusiasm, and excellence.
• Leads shifts that focus on team engagement and guest satisfaction with an unwavering commitment to making fun happen.
• Thinks strategically about maximizing product sales and waste management.
• Demonstrates “total store vision” to take ownership of the look and feel of the store.
• Is knowledgeable about the deployment for the day and the roles and responsibilities associated.
• Consistently leverages effective communication on the floor during the shift.
• Sees the needs of the team and guest and addresses situations before they become problematic.
• Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks.
• Takes ownership not only for the current shift, but also for the shift that follows.
• Ensures that the team is executing SOP and quality standards correctly and consistently.
• Actively coaches and gives feedback to Team Members to ensure they are bringing their best Doing and Being to their role.
• Trains team on role responsibilities, product knowledge, and promotional items.
• Performs administrative tasks with integrity and to completion, including bank deposits, inventory, store product orders, and others as assigned.
• Actively develops Team Members and discusses career and professional growth.
• Brings the Core Values to life in all that you do:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love.
• Takes ownership of their impact on others and actively manages how they show up.
• Demonstrates confidence and owns the decision‑making responsibility of being the Manager on Duty.
• Is resilient under pressure and brings a sense of calm in critical moments.
• Brings joyfulness to leading the team, serving guests, and being a community member.
• Seeks to be of service and create success for others.
• Brings enthusiasm and curiosity to the responsibility of being a subject matter expert and helping others grow.
• Demonstrates humility and curiosity needed to lead a diverse group of people and shows eagerness to grow and learn.
• Provides powerful feedback and always looks to make the biggest difference by coaching the team from commitment, not compliance.
• Seeks a positive impact on others and leads by example.
• Takes ownership of an inclusive and inspiring culture on every shift with every team member.
• Seeks continuous personal development and actively seeks feedback and growth opportunities.

Required:

• At least 1 year of leadership experience in a restaurant, retail, or customer‑service environment, or approved by Caribou Coffee to work as a Shift Leader.
• Ability to work early mornings, evenings, some holidays, and/or weekends.
• Must be at least 18 years of age.

Preferred:

• High school diploma or GED equivalent.
• Valid driver’s license and reliable transportation.

The physical requirements for this position include hearing, speaking, seeing, bending, reaching, and lifting up to 50 pounds, and standing for 4 to 8 hours. The duties may be performed with or without reasonable accommodations.

Compensation Range: $12.75 - $21.25 per hour

Starting pay is subject to local and state minimum wage regulations.

Ranges reflect what the employer reasonably and in good faith expects to pay for this position.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state, or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

If you have a disability or special need that requires accommodation, please let us know.

1601 East 66th St, Richfield, Minnesota 55423

Caribou Coffee