SR Application Engineer -Hybrid

National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets.

We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This individual will either work hybrid from the Richfield, OH office 2 days per week or work fully remote from the USA, if not local to the office.

Employees in this role are expected to be on‑site a minimum of two days a week, with the potential to work three days remotely. Core in‑office days are Tuesday and Wednesday but will be determined by business needs.

• Design, program, build, and deploy software applications and systems that support various business and insurance processes.
• Drive the implementation of new features and functionalities based on business requirements, enhancing the overall user experience and ensuring seamless integration with existing systems.
• Support software testing, deployment, maintenance, and evolution activities by correcting programming errors and responding to scope changes.
• Develop technical specifications based on conceptual design and stated business requirements.
• Collaborate with cross‑functional teams to design and implement integration solutions that enhance data flow and system interoperability.
• Monitor and optimize application performance, identifying and resolving any issues that may impact system efficiency.
• Provide technical support to end‑users, addressing and resolving application‑related issues in a timely manner.
• Develop and maintain documentation for troubleshooting procedures and best practices.
• Collaborate with business analysts, project managers, and other stakeholders to understand business needs and translate them into technical requirements, providing regular updates on project status and progress.
• Proactively identify opportunities for process improvements and implement solutions that enhance overall system performance.
• Perform other duties as assigned.

Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field.

Generally, a minimum of 6 years of experience in software engineering and/or application engineering. Preferred experience with .NET/C#, SQL, Full Stack Development, Test automation.

Demonstrates advanced proficiency in multiple programming languages. Advanced experience with cloud platforms and modern development frameworks. Extensive experience working in Agile/Scrum environments. Develops time estimates and other project management elements for complex project deliverables. Provides technical expertise across a range of applications, systems and/or technologies. Strong analytical and problem‑solving skills, with the ability to troubleshoot complex software issues. Demonstrates strong understanding of machine learning concepts and their software engineering implications.

Requires a high level of understanding of the organization’s business and technology operations.

This job is non‑exempt in California.

We offer competitive benefits packages for full‑time and part‑time employees. Full‑time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full‑time and eligible part‑time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.

* Excludes seasonal employees and interns.