Mortgage Business Manager

Job Details

Level: Experienced

Location:

South Richland HQ - Richland, WA 99352
Position Type:
Full Time - Salary
Education Level: High School
Salary Range: $83,450.81 - $
Job Category:
Mortgage

Take a leap and join our team! At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. It’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed.

The Mortgage Business Manager serves as a strategic and operational partner to the VP of Home Loans, supporting all facets of the mortgage department including operations, sales, marketing, secondary market activities, and business development. This role drives departmental efficiency, supports growth initiatives, coordinates cross‑functional projects, and ensures the mortgage division continues to evolve into a best‑in‑class lending operation. The manager aligns people, processes, and priorities, managing key projects, supporting onboarding and training, partnering with team leaders, and ensuring operational readiness for audits, reviews, and secondary market transactions.

• Partner closely with the VP of Home Loans to support strategic initiatives, operational planning, and departmental execution
• Coordinate and manage cross‑departmental projects to ensure milestones are met and deliverables align with organizational goals
• Collaborate with team leaders across operations, sales, marketing, and servicing to maintain alignment and support departmental growth
• Monitor departmental workflows and performance metrics, identifying opportunities to improve efficiency, consistency, and service quality
• Support the development, implementation, and refinement of standardized processes, procedures, and documentation
• Assist with onboarding and training of new team members, ensuring a smooth transition and consistent learning experience
• Serve as a liaison between the mortgage sales team and marketing to support campaigns, communications, and business development initiatives
• Provide support in secondary market activities, including preparing loan files for sale, reviewing investor requirements, and coordinating with internal stakeholders
• Assist the AVP of Home Loan Operations with audit preparation, annual reviews, compliance readiness, and documentation management
• Maintain strong working relationships with internal partners to ensure effective communication, timely issue resolution, and a cohesive team environment
• Prepare reports, presentations, and updates for senior leadership regarding project status, departmental performance, and operational improvements
• Stay informed on industry trends, regulatory changes, and best practices, incorporating relevant updates into departmental processes and training

• Exceptional time‑management and organizational skills, with the ability to manage multiple priorities in a fast‑paced environment
• Strong interpersonal and communication skills, with the ability to collaborate effectively across teams and leadership levels
• Analytical mindset with the ability to interpret data, identify trends, and recommend actionable improvements
• Comprehensive understanding of mortgage operations, sales workflows, and regulatory requirements
• Proficiency with loan origination systems (LOS), document management tools, and standard Microsoft Office applications
• Ability to lead initiatives, influence without authority, and drive accountability across cross‑functional teams

• High school diploma or equivalent required; advanced training or certifications in mortgage lending, project management, or business operations preferred
• Minimum of three (3) years of experience in mortgage lending, operations, or related business functions required
• Minimum of two (2) years of experience supporting leadership, managing projects, or coordinating cross‑functional initiatives required
• Familiarity with FHA, VA, USDA, and conventional lending guidelines
• Proficiency with LOS software, electronic file systems, and Microsoft Office Suite
• Some travel may…