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Member Experience & Solutions Specialist
Job in
Richland, Benton County, Washington, 99352, USA
Listed on 2026-07-30
Listing for:
Gesa Credit Union
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Gesa Credit Union is seeking a dedicated Member Contact Center Specialist to deliver outstanding member service across phone, email, chat, and written correspondence. You will troubleshoot issues, resolve disputes, and educate members on digital and self-service options.
The role emphasizes empathy, curiosity, and expertise to deepen member relationships and meet performance metrics while maintaining high satisfaction scores.
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