Personal Financial Representative; Personal Banker

Overview

Take a leap and join our team! At Gesa, we believe in the power of our people. Our team members’ diverse stories and experiences are our valuable asset. We come together to empower our communities and go farther when we go together.

Here you can join a team passionate about serving others, doing good, and sharing a love of people. You will engage in meaningful work that impacts your community, challenge yourself, and grow in your career. Your wellbeing and prosperity are our priority.

The Person al Financial Services Representative (PFR) is an entry level position that assists members by establishing new member relationships, opening consumer deposit accounts, account maintenance, taking credit applications, reviewing credit reports, preparing loan documentation, closing loans, and serving as a Notary Public. The PFR can fluidly transition between tasks assisting members and supporting the branch as an MSA and Sr.

MSA. The PFR deepens member relationships by referring, following up, and contacting members through phone calls and other communication methods.

• Provide exceptional member service to all whom we serve.
• Solve problems, take ownership of member concerns, provide prompt resolutions, and follow up as appropriate. Escalate more complex and sensitive member concerns to senior team members and leadership.
• Have a core understanding of financial literacy, products, and services and be able to converse with members. Demonstrate up-to-date knowledge of all credit union products, services, policies, and procedures.
• Offer appropriate products and/or services to deepen member relationships and refer to other team members as appropriate.
• Make outbound calls to members to establish, grow, and nurture relationships.
• Ensure branch equipment is working properly and escalate non-repairable issues to leadership.
• Assist non-members with establishing membership.
• Accurately take consumer lending applications.
• Review credit reports for concerns and obtain approvals and submit loan documentation.
• Close loans and communicate next steps with members.
• Discuss IRAs and HSAs with members and non-members and meet predetermined goals.
• Process international and domestic requests.
• Act as a Notary Public and provide notarial services in accordance with state regulations and credit union policies.
• Monitor cash activity to ensure the branch and team members follow established cash limits.
• Open consumer deposit accounts and perform consumer account maintenance.
• Place cash and supply orders, balance vault cash, and maintain ATMs.
• Review and process overrides/approvals within authority while minimizing risk.
• Mentor and help train new Member Service Associates (MSAs).
• Assist leadership with branch certifications, cash drawer audits, cash drawer overages, and OFAC reports.
• Fluidly transition between tasks as an MSA or Sr. MSA.
• Perform transactions and service requests on member accounts accurately and in a timely manner.
• Adhere to cash handling procedures and balance your cash drawer daily.
• Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act.
• Assist members with Digital Banking enrollment, navigation, resets, and maintenance.
• Assist members with complex and sensitive fraud disputes.

• Professional written and verbal communication.
• Make sound decisions that minimize risk in a timely manner.
• Ask open-ended and clarifying questions to understand member needs and deepen relationships.
• Display professional interpersonal skills to relate effectively to members, the public, colleagues, and leadership.
• Respect and support all areas of diversity in the workplace and our membership.
• Complete assigned training programs in a timely and accurate manner.
• Participate in and support a team environment.
• Perform duties to a reasonable, acceptable standard, including attentiveness to detail, timeliness, and quality of work.
• Exercise discretion and sensitivity when assisting with member transactions.

What You Will Need:

• Education:
  
  High School Degree (or equivalent) required.
• Experience:
  
  Sales/relationship building experience required.
• Cash handling experience preferred.
• At least one year of customer service experience preferred.
• Demonstrate and support credit union values and service standards.
• Attend and engage in community events on behalf of the credit union.
• Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements.
• Demonstrate a high level of personal integrity and ethics.
• Report for work on time and maintain a schedule of regular attendance.
• Some travel may be required.
• Proficient with varying levels of technology.
• Notary Public.

In exchange for bringing your talent to Gesa, here are a few of the benefits and perks we offer:

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• 20 days/year accrual of Paid Time Off – Plus 10 Paid Holidays
• 401(k) Match
• Incentive Program
• Tuition…