Data Analyst

Systems and Data Analyst (System - Application Analysis) Experienced or Sr

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity, and inclusion are shared values.

Boeing Global Services Digital Solutions & Analytics (DS&A) is seeking an Experienced or Sr Systems and Data Analyst (System - Application Analysis) in Seattle, WA, or Englewood, CO, for 24x7x365 technical customer support. The scope of support covers Boeing’s current and next-generation Software as a Service (SaaS) platforms, licensed software products, Identity and Access Management services, spanning large-scale hybrid cloud environments.

Primary job responsibilities include Maintenance Performance Toolbox technical product support, investigating, analyzing, troubleshooting, and resolving high/medium/low priority service requests from our internal (Boeing) and external Customers (Aircraft Owner, Operator, MRO Partners, and Suppliers) as defined in our Licensed Software Support Policy.

• Provide responsive 24x7x365 world-class technical customer service and support for service requests and phone call inquiries.
• Utilize and maintain knowledge, troubleshooting guides, and self-help resources for internal team and external customer usage.
• Contribute to continuous improvement, problem management, root cause, and corrective action (RCCA) activities to improve customer satisfaction, reduce repetitive issues, and eliminate negative impacting events.
• Draft and publish global communications for hardware/software-related changes, upgrades, issues, known defects, and high/medium priority alerts.
• Continuous learning by staying up to date with new software/hardware products, features, and Information Technology (IT) support methods.
• Be a resource and partner with cross-functional and matrix organization team members in delivering superior customer service and support.

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

This position is hybrid, requiring some work onsite one to two days per week at one of the listed location options.

• Experience and competency in troubleshooting analysis and problem-solving strategies to address simple to complex customer inquiries.
• Effective written and speaking skills to communicate with individuals with English as a primary language and those with English as a second language.
• Extensive working knowledge of Toolbox V1, V2, and Non-Boeing.
• Working knowledge of New Maintenance Performance Toolbox and its up and down-stream systems.

• 3 years of experience and competency in troubleshooting analysis and problem-solving strategies to address simple to complex customer inquiries.
• Associate’s degree or higher.
• IT support or equivalent background across one or more of the software systems development/sustaining disciplines a plus.
• Project management tools and practices, as well as knowledge of project and software implementation, a plus.
• Knowledge and/or experience within the aviation industry.
• Knowledge of Aviation training practices and protocols.

Typical

Education & Experience:

Level 3 or Level 4, with education/experience typically acquired through advanced technical education and related work experience.

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.