System Analyst II- NOC

Position Overview

As part of the OSC Technical Solutions Infrastructure organization, this position will be responsible for the technical support of the Hanford Accreditation Boundary referred to as the Hanford Local Area Network (HLAN) Information System, Industrial Control Systems (ICS) and other enclaves. Services include but are not limited to core network infrastructure (i.e., routers, switches, firewalls etc.), authentication services, servers, storage, Internet, Virtual Desktop Infrastructure (VDI), and other HLAN resources, infrastructure, and facilities for faults, service interruptions, and performance degradation.

• Analysis of application and systems that have been designated as critical Essential Support activities necessary to maintaining the Hanford Mission Essential Function – “Maintain the safeguards and security of special nuclear/radiological materials (material, weapons and devices) at DOE sites and facilities”.
• Critical evaluation and configuration management of commercial, alternative, and Uninterrupted Power Supply (UPS) alerts using Network Management applications. Including, but not limited to environmental monitoring of Data Centers, telecom nodes and other critical infrastructure.
• Analyze and troubleshoot network, servers, and application issues to resolve and meet Service Level Agreements (SLA) by maintaining high availability of critical infrastructure.
• Infrastructure analysis and proactive management of networks, platforms, and critical application to meet Service Level Agreements (SLA) to ensure high uptime availability of systems.
• Responsible for tracking, communicating, documenting, and posting accurate Network incidents and outage information when failures are detected and post updates as new information becomes available.
• Analysis, documenting, testing, and triaging Network and Server incidents. Working closely with other Subject Matter Experts (SME) and communicating outage details with Senior Management Team.
• Identify IT Infrastructure systems problems, conduct diagnosis and document resolution details.
• Perform Production Control job batch processing duties using Control‑M Application, identify system failures, test, modify, and or design jobs to resolve issues.
• Respond to scheduled and urgent unscheduled production impacting incidents and work closely with other technical teams such as Network Engineers, Cyber Security, Software Engineers, Safety Resources, after‑hours emergency support groups and customers.
• Provide Cyber Security incident handling support.
• Evaluate new solutions through research and collaboration and determine course of action for new technical initiatives.
• Responsible for incident escalation and coordination of resources to resolve issues in a timely manner to meet Service Level Agreement metrics.
• Support Disaster Recovery/Continuity of Operations (DR/COOP) exercises, testing and live incidents per procedures and policies.
• Maintain security and integrity controls.
• Prepare written technical documentation, training material, standards, and reports.
• Evaluate and recommend procurements of Windows or Appliance based hardware and software.
• Perform other duties as appropriate and assigned.

• Demonstrated ability to manage multiple tasks simultaneously and effectively prioritize and execute tasks in a high‑pressure environment.
• Possess the ability to resolve complex issues using third‑party diagnostic and monitoring tools, logs, graphs, and performance data to maintain the health and availability of the environment.
• Must be able to communicate technical information and product plans to all levels of staff and management.
• Good interpersonal skills: ability to work effectively and cooperatively with all levels of management and staff, affiliated‑company employees as well as outside business associates; exhibits a professional manner in dealing with others.
• Superior organizational, follow‑up, and detail‑oriented skills.
• Strong ability to analyze documents and categorize appropriately.
• Ability to maintain accurate records.
• Work independently, as well as on a team and with minimal supervision.
• Make…